How do you normally contact the practice? Please select one item
Why do you normally contact the practice?
How do you find getting through on the phones? Please select one item
We are looking at options to improve our telephone system. One option being a "Queue System" Would this option be beneficial?
Another option being "Call Select" e.g PRESS 1 for Appointments PRESS 2 for Prescriptions PRESS 3 for Secretaries Would you find this beneficial?
We would appreciate feedback on our staff telephone customer service. Have you recently spoken to our teams? (please select)
Please rate your customer service experience with the team you selected aboveReception
Prescribing
Secretarial
Admin
As we are a Practice who encourages Patient Feedback, please add any further suggestions to improve our current telephone call handling / customer service