Contacting the Surgery

How do you normally contact the practice? Please select one item

 
 

Why do you normally contact the practice?

 
 
 
 

How do you find getting through on the phones? Please select one item

 
 
 
 
 
 

We are looking at options to improve our telephone system. One option being a "Queue System" Would this option be beneficial?

 
 

Another option being "Call Select" e.g PRESS 1 for Appointments PRESS 2 for Prescriptions PRESS 3 for Secretaries Would you find this beneficial?

 
 

We would appreciate feedback on our staff telephone customer service. Have you recently spoken to our teams? (please select)

 
 
 
 

Please rate your customer service experience with the team you selected aboveReception

 
 
 
 
 
 

Prescribing

 
 
 
 
 
 

Secretarial

 
 
 
 
 
 

Admin

 
 
 
 
 
 

As we are a Practice who encourages Patient Feedback, please add any further suggestions to improve our current telephone call handling / customer service