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We would be very grateful if patients would take a few minutes to complete our latest patient survey below. This survey has been put together by our Patient Group, and is reviewing the areas where we performed less well than we hoped in our last full survey.


Patient Survey 2015 (PPG)

Appointments at your GP Surgery

1. How do you normally book your appointments to see a Doctor or Nurse? (please tick all answers that apply)

  35%
  80%
  38%
  0%

2. Which of the following methods would you prefer to use to book an appointment at the surgery (please tick all the answers that apply)

  34%
  77%
  49%
  0%

Getting Through on the Phone

In the last 6 months how easy have you found the following:

3. Getting through on the phone (please tick all that apply)

  4%
  30%
  41%
  17%
  4%
  0%
  4%

4. Speaking to a doctor on the phone (please tick all that apply)

  21%
  24%
  41%
  6%
  1%
  1%
  6%

5. Speaking to a nurse on the phone.

  80%
  9%
  4%
  0%
  0%
  3%
  4%

6. Obtain test results by phone

  61%
  7%
  19%
  1%
  5%
  3%
  4%

Seeing a Doctor at the Surgery

7. In the past 6 months have you tried to see a doctor fairly quickly? (by fairly quickly we mean the same day or the next two weekdays that the surgery was open).

  67%
  25%
  3%
  5%

8. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two working days that the surgery was open?

  63%
  25%
  5%
  7%

9. If you were not able to be seen during the next 2 weekdays that the surgery was open, why was that?

  25%
  17%
  1%
  8%
  0%
  4%
  1%
  3%

10. When you visit the surgery, how long after your appointment time do you normally wait to be seen?

  3%
  5%
  67%
  17%
  3%
  1%
  4%

11. How do you feel about how long you normally have to wait?

  61%
  26%
  3%
  6%
  4%

The Last Time You Saw a Doctor at the Surgery How Good Were They at:

12. Giving you enough time?

  40%
  41%
  11%
  2%
  1%
  1%
  4%

13. Asking about your symptoms?

  38%
  45%
  9%
  1%
  1%
  2%
  4%

14. Listening to you?

  43%
  43%
  6%
  2%
  1%
  1%
  4%

15. Explaining tests and treatments

  38%
  37%
  10%
  1%
  0%
  9%
  5%

15. Involving you in decisions about your care?

  31%
  33%
  12%
  3%
  0%
  16%
  5%

16. At treating you with care and concern?

  44%
  41%
  6%
  2%
  2%
  1%
  4%

17. Taking your problem seriously?

  41%
  39%
  9%
  4%
  0%
  1%
  6%

18. Did you have confidence and trust in the doctor you saw?

  58%
  32%
  4%
  0%
  6%

Seeing a Practice Nurse at the Surgery

19. How easy is it for you to get an appointment with the practice nurse at the surgery

  16%
  39%
  26%
  11%
  0%
  3%
  5%

The last time you saw a practice nurse, how good did you find the nurse at the following:

20. Giving you enough time?

  55%
  29%
  5%
  0%
  0%
  9%
  2%

21. Asking about your symptoms?

  45%
  25%
  6%
  0%
  0%
  19%
  5%

22. Listening to you?

  52%
  28%
  5%
  0%
  0%
  11%
  4%

23. Explaining tests and treatment

  45%
  24%
  6%
  1%
  0%
  19%
  5%

24. Involving you in decisions about your care?

  33%
  24%
  9%
  0%
  0%
  29%
  5%

25. Treating you with care and concern?

  52%
  27%
  6%
  0%
  0%
  9%
  6%

26. taking your problem seriously?

  44%
  26%
  7%
  0%
  0%
  17%
  6%

27. What do you do to stay well and to recover when you are not well?

28. Have you had discussions in the past 12 months with a doctor or a nurse about how best to deal with your health condition?

  64%
  32%
  2%
  2%

29. If you had a discussion, did the doctor or nurse take notice of your views about how to deal with your health condition?

  54%
  10%
  12%
  24%

30. Did you receive information about the things you might do to deal with your health condition?

  52%
  19%
  7%
  22%

31. Did you agree how best to manage your health condition?

  53%
  16%
  8%
  23%

32. Did you receive a written document about the discussion you had about managing your health condition?.

  9%
  64%
  6%
  21%

33. If you did not receive any written documentation, would you have liked a summary of your discussion with the doctor or nurse?

  35%
  30%
  9%
  26%

34 Did the doctor or nurse discuss a document called a care plan with you?

  3%
  72%
  3%
  22%

35. Do you think that having these discussions with your doctor or nurse has helped improve how you manage your health problems?

  36%
  13%
  22%
  29%

Patient Education

36. Would you be interested in attending an educational event at the practice?

  31%
  38%
  22%
  9%

37. If so, what topics would you like us to discuss?

To help us put your answers into context please tell us a little about yourself

Are you

  19%
  77%
  1%
  3%

Age

  0%
  0%
  4%
  3%
  11%
  10%
  41%
  25%
  6%

How would you describe your ethnicity?

  93%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  4%

Thank you for taking the time to give us your views, the patient group will be analysing the results and reporting back to patients during June 2015.