Chobham & West End Medical Practice

Number of Responses: 510

Dear Fellow Patient,

Thank you for taking the time to complete this short survey to help our practice understand how its services to you can be improved. Your input via this survey helps us to influence changes to the way services are provided.

Please answer all of the questions using your experience of your latest visit to or contact with the practice.

AJ Beavis - Chair PPG

Please click Send when you are done.

To enable us to analyse your answers, in the wider context of our practice population, please tell us two things about yourself:

Are you male or female?

Male  38%

Female  56%

No response  6%

What age are you?

Under 16  0%

17 - 24  1%

25 - 34  4%

35 - 44  12%

45 - 54  19%

55 - 64  26%

65 - 74  23%

75 - 84  9%

Over 84  2%

No response  4%

Reception Services

Q1: How helpful overall do you find the reception staff?

Very Helpful  54%

Acceptable standard  32%

Could do better  10%

Not very helpful  2%

No response  2%

Q2: Do you have any comments or suggestions on your 'Reception experience' ?

There is an area at the end of this survey for all your comments.

Appointments

Over the years the practice has changed its appointment system to try and accommodate as many of its patients as possible. After taking advice from the Primary Care Foundation it is now running the following system:

Two thirds of all available appointments can be booked up to six weeks in advance (routine appointments), the remaining one third are bookable only on the day (These are held back for more urgent problems that can not wait until the next available routine appointment). The practice also add 'medically urgent' cases, on a daily basis, to already full surgeries where it can.

Q3: How easy do you find it to get a Routine appointment?

Very easy  9%

Fairly easy  35%

Sometimes difficult  36%

Difficult  16%

No response  4%

Q4:How easy do you find it to get a Book on the day appointmentl?

Very easy  3%

Fairly easy  24%

Sometimes difficult  37%

Difficult  29%

No response  7%

Q5: Have you used the on-line service to book an appointment?

Yes  40%

No  57%

No response  3%

Q6: If you have used the on-line service did you find it easy to use?

Yes  39%

No  5%

No response  56%

Q7: Do you have any comments or suggestions on the appointment system?

There is an area at the end of this survey for all your comments.

______________________________________________________________________________

Yes  72%

No  26%

No response  2%

Extremely Likely  31%

Likely  38%

Neither Likely nor Unlikely  20%

Unlikely  3%

Extremely Unlikely  2%

Don't Know  2%

No response  4%