PPG Survery 2014/15 (1)

Number of Responses: 605

PPG Survery 2014/15

Did you fill in the survey last year?

Yes 20%

No 78%

Think about the last time you tried to speak to a doctor fairly quickly. Were you able to see/speak to a doctor on the same day or in the next two weekdays that the surgery was open?

Yes 73%

No 17%

Can't remember 7%

If you weren't see in the next two working days, why was that?

There weren't any appointments 24%

Appointment was with a doctor I didn't want to see 4%

A nurse was free but I wanted to see a doctor 1%

Another reason 6%

How satisfied are you with the existing appointment times?

Very satisfied 21%

Satisfied 48%

Neither satisfied now dissatisfied 18%

Dissatisfied 9%

Very dissatisfied 1%

How useful would you find it if you were offered an appointment before 8am?

Very useful 29%

Useful 16%

Not sure 6%

Not useful 8%

Wouldn't use 24%

How useful would you find it if you were offered an appointment between 12:00 and 14:00pm?

Very useful 29%

Useful 26%

Not sure 5%

Not useful 9%

Wouldn't use 19%

How useful would you find it if you were offered an appointment between 18:30 and 20:00pm?

Very useful 43%

Useful 23%

Not sure 4%

Not useful 3%

Wouldn't use 14%

Did you use auto check in?

Yes 72%

No 23%

If not, how helpful did you find the receptionists?

Very 46%

Fairly 13%

Not very 3%

Not at all 0%

What is your age?

What is your ethnicity?

West Barnes Surgery

PPG Survery 2014/15 (1)

PPG Survery 2014/15