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Patient Participation Survey 2015

What is your current age range?

  3%
  9%
  24%
  25%
  23%
  12%
  0%

If you are ill at home with chest pain, how would you seek medical help?

  55%
  22%
  6%
  13%
  4%

If you had a medical emergency when your GP surgery was closed, who would you contact?

  32%
  36%
  29%
  0%
  3%

If you had earache, which of the services would you attend?

  87%
  2%
  3%
  0%
  0%
  5%
  3%

If you had a chest infection, which of the services would you attend?

  89%
  0%
  0%
  0%
  3%
  5%
  3%

If you had a urine infection, which of the services would you attend?

  90%
  1%
  0%
  0%
  3%
  3%
  3%

If you had vomiting/diarrhoea, which of the services would you attend?

  26%
  3%
  6%
  0%
  5%
  56%
  4%

If you had blurred vision, which of the services would you attend?

  43%
  11%
  6%
  1%
  1%
  34%
  4%

If you have had a fall at home, which of the services would you attend?

  9%
  35%
  7%
  24%
  0%
  19%
  6%

On entering did you use the hygiene dispenser?

  34%
  64%
  2%

Did you use the touch screen or book in at the reception desk? If so how do you rate the service?

  74%
  21%
  5%

  46%
  31%
  13%
  3%
  1%
  0%
  6%

How did you access the Practice for your appointment?

  62%
  9%
  21%
  2%
  6%

How long did you wait for your appointment?

  14%
  35%
  22%
  14%
  6%
  9%

Was the length of wait for your appointment to your satisfaction?

  85%
  8%
  2%
  5%

Were you seen at your alloted appointment time?

  58%
  34%
  8%

If you were not seen at your alloted appointment time, how long did you have to wait?

  16%
  10%
  5%
  3%
  1%
  3%
  62%

When called for your appointment on the waiting room call screen - was this easy to see, and read?

  86%
  7%
  7%

How could we have improved on your waiting experience? (please choose one item that would help the most)

  58%
  6%
  7%
  9%
  0%
  20%

Overall how do you rate the services that you received?

  33%
  41%
  17%
  4%
  1%
  0%
  4%