Seaside Medical Centre Patient Survey 2015

Number of Responses: 155

Seaside Medical Centre Patient Survey 2015

Q1 Appointments:

How do you usually book appointments with the Practice?

At Reception  12%
By Telephone  76%
By Automated Telephone System  3%
On Line  7%
No response  2%

How do you find this service?

Excellent  37%
Good  49%
Poor  9%
Very Poor  1%
No response  4%

Q2 Appointments:

When you last booked an appointment in advance how easy was it to get an appointment for a date/time convenient for you?

Very Easy  30%
Fairly Easy  47%
Not Very Easy  19%
No response  4%

b) Are you aware that you can pre-book appointments up to 8 weeks in advance?

Yes  38%
No  58%
No response  4%

c) Do you know that our GPs provide a phone-in service between 8.00am and 9.00am every morning Monday-Friday?

Yes 69%
No 30%

d) Do you know that the practice is open every Monday and Tuesday evening for pre-bookable appointments?

Yes  51%
No  47%
No response  2%

e) Do you know that our GPs and Nurses can treat many minor injuries?

Yes  72%
No  27%
No response  1%

f) Do you know that you can book appointments and order prescriptions on line?

Yes 70%
No 29%

Q3 Prescriptions:

a) If you have a repeat prescription is it held by a pharmacy?

Yes  21%
No  63%
No response  16%

If you answered yes then please answer the next question.

b) Does the pharmacy check that you require all of your medication before they issue you with a new prescription?

Yes  14%
No  20%
No response  66%

Q4 Communication:

Which of the following do you regularly use if you want to get information about the practice and its services?

Practice Booklet  16%
Practice Website  28%
Pracitice Newsletter  15%
Practice Notice Boards/Patient information area  16%
Patient Group Members  0%
Practice Reception Team  23%
NHS Choices  5%

Would you use a Practice Facebook page for information if we had one?

Yes  38%
No  54%
No response  8%

Q5 Service:

Is there an additional service that you would like to see introduced at Seaside Medical Centre?

Q6 Service:

What is the one thing that you would like to see improve at Seaside Medical Centre?

Q7 Our Patient Group:

The Patient Group would like to set up a virtual member group so that they can get more input, feedback and views from patients via email. Would you be interested in joining?

Yes  14%
No  73%
No response  13%

If you answered yes please fill in your email address here and you will receive a message from our Patient Group Members.

Thank you for completing this survey. If you have any further comments or suggestions, please contact our group members via the Patient Participation Group Desk in the Reception Area. As our title suggests, we are a Patient Participation Group and welcome feedback from everyone.

This survey will be anonymous, but a minimun amont of personal information would be helpful.

1. Your Gender:

Male  34%
Female  64%
No response  2%

2. Your Age Group

18-24  10%
25-34  14%
35-44  16%
45-54  14%
55-64  12%
65-74  12%
75-84  13%
85 and over  3%
No response  6%

3. What is the ethnic background with which you most identify?

White British  85%
White Irish  1%
Mixed White & Black Caribbean  0%
Chinese  0%
Black Caribbean  0%
Black African  0%
Mixed White & Black African  0%
Indian  1%
Pakistani  0%
Bangladeshi  0%
Mixed White & Black Asian  0%
Black Asian  0%
Other  8%
No response  5%