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Alvanley Family Practice Patient Survey 2014-2015

Dear Patient

Over the last 12 months there have been changes within the practice. Dr Sarah Davies joined us as a salaried GP and Dr Christine Beeston as a regular doctor at the practice. We have had a new practice manager, Miss Kay Ellermeyer and we have changed our clinical system to EMIS which is the most popular in the country. All these changes have had their own difficulties and as a practice we appreciate the support of our patients throughout.

As part of our on-going commitment to improve and develop the practice for all our patients, we would be very grateful if you would complete this survey about Alvanley Family Practice.

We recently ran a mini survey of the priority areas that patients would like us to focus on. We are always looking for more people to join our 'virtual' patient reference group, whereby patients can share their views with the practice via email discussion. If you are not already part of this group and would like to join, please leave your email address and name in the box in question 20a.

Please answer all the questions that apply to you and remember, there are no right or wrong answers, and everybody's view is important.

1. Thinking about the last time you tried to see any doctor or nurse fairly quickly, were you able to get an appointment either on the same day or within the next 2 weekdays.

  68%
  20%
  4%
  4%
  4%

2. Do you book with a preferred GP or are you happy to see any of the GPs with an appointment?

  36%
  56%
  8%

3a) In the last 6 months, how easy has it been to see your preferred GP?

  16%
  32%
  16%
  4%
  24%
  4%
  4%

3b) In the last 6 months, when you have been happy to see any GP, how quickly could you get an appointment?

  4%
  8%
  24%
  20%
  12%
  8%
  20%
  4%

4a) In the last 6 months, how easy has it been to see the nursing team?

  16%
  32%
  4%
  4%
  28%
  4%
  12%

4b) How quickly could you get an appointment?

  0%
  12%
  16%
  24%
  8%
  12%
  16%
  12%

5. Which of the following methods would you prefer to use to book appointments at the practice?

  20%
  28%
  28%
  20%

6. How do you book your appointments?

  24%
  76%
  8%
  0%

7. When you arrive for your appointment, how long do you usually have to wait after your given appointment time for your consultation to start?

  12%
  12%
  40%
  16%
  16%
  4%

8. In response to last years' survey the practice increased it's opening times by 10.5 hours per week. Our current opening hours are Monday 08:00 - 20:00 Tuesday 08:00 - 18:30 Wednesday 08:00 - 18:30 Thursday 08:00 - 18:30 Friday 08:00 - 18:30 Weekend closed. Are you happy with these times?

  92%
  4%
  4%

9. Our reception and adminstrative staff have a challenging and busy job dealing with all patient, hospital and GP queries. They often have to deal with conflicting priorities based on the needs of our patients. How would you rate the service provided by them?

  32%
  16%
  32%
  8%
  8%
  0%
  4%

10. At your last appointment, how good was the clinician at:-

a) Giving you enough time?

  44%
  32%
  4%
  8%
  4%
  4%
  4%

b) Listening to you and discussing your symptoms?

  48%
  32%
  8%
  4%
  0%
  4%
  4%

c) Explaining any treatments and tests thoroughly?

  48%
  20%
  4%
  8%
  0%
  16%
  4%

d) Treating you with care and concern?

  52%
  28%
  8%
  8%
  0%
  4%

e) Did you have confidence in the clinician?

  80%
  8%
  4%
  8%

11. Changing computer systems has meant we have temporarily lost some of the functions eg being able to book appointments online and request prescriptions. We will be re-instating these fully in 2015. If you used these services previously how would you rate them?

  28%
  8%
  20%
  8%
  0%
  36%

12. Would you like the practice to offer an appointment reminder service via text?

  36%
  40%
  20%
  4%

13. One of the ways we convey information to patients is via a powerpoint presentation that runs continually in the waiting room on the calling screen. We update this as often as we can with current health information, including information such as the recent Care Data details. Is there anything else you would like to see on this presentation?

  16%
  36%
  40%
  8%

14. If you answered 'Yes' above, please enter below other things you would like to see on here.

15. The practice is looking to develop it's presence in social media

a) Do you use Facebook?

  56%
  40%
  0%
  4%

b) Do you use Twitter?

  16%
  80%
  0%
  4%

16. Would you be interested in using social media

a) for health information?

  36%
  60%
  0%
  4%

b) practice information?

  40%
  52%
  4%
  4%

17. In general, how satisfied are you with the overall service you get at Alvanley Family Practice?

  48%
  32%
  8%
  0%
  8%
  4%

18. Would you recommend Alvanley Family Practice to your friends and family?

  56%
  24%
  8%
  8%
  0%
  4%

19. What do you think would help improve your experience at Alvanley Family Practice?

20a) If you are not already part of our 'virtual' patient participation group and would like to join, please leave your name and email address below.

20b). If you would like to book appointments and / or order scripts online, please enter your name and email address below and you will be forwarded details.

To ensure that we get responses from a varied group of patients, please could you fill in the questions below.

21. Are you male or female?

  32%
  64%
  4%

22. What age are you?

  0%
  4%
  8%
  12%
  20%
  16%
  16%
  16%
  8%

23. What is the ethnic background with which you most identify?

  92%
  0%
  4%
  0%
  0%
  4%

Other ethnic group - Give details

24. What is your employment status?

  52%
  0%
  0%
  36%
  4%
  8%

25. How would you describe how often you come to the practice?

  36%
  44%
  8%
  12%

Thank you for completing this survey. Your feedback will be collated and analysed and the results will be shared with patients via the practice website, by email to the 'virtual' patient reference group members, and there will be a copy available in the reception / waiting room, by 31st March 2015.