Q1 How easy do you find getting through to the practice on the telephone?
Q2 How useful did you find the following telephone services used by the practice?
GP telephone assessment or triage when requesting an appointment:
Telephone call-back eg. at the end of surgery
Q3 If you could change ONE thing that would improve the telephone assessment/triage service, what would it be?
Q4 Are you aware that many minor ailments can be managed without needing to see a GP?
Q5 Were you aware that there was a Self Care Awareness Week in November 2014?
Q6 Indicate how useful you find the following information sources used by the practice
Poster
Noticeboard
Leaflets
TV monitor
Leaflets from GP or nurse
Internet site from GP or nurse
Practice website
Q7 Have you ever used any of the following as an alternative to seeing a GP?
Family member or friend
Pharmacist
Treatment Room Nurse
Practice Nurse
Out of Hours Service
Minor Injuries Unit
Emergency Department (A&E)
Telephone helpline
Internet helpline
Q8 If you could change ONE thing that would improve the management of minor conditions, what would it be?
Q9 Are you aware that the practice operates a Did Not Attend (DNA) policy for patients who fail to turn up for appointments without cancelling them beforehand?
Q10 If you have ever had to cancel an appointment, how easy was it to do so?
By telephone
In person
Q11 If you could change ONE thing that would reduce missed appointments, what would it be?
Q12 How satisfied are you with the care you get from the practice?
Q13 Would you recommend your GP practice to someone who has just moved into the local area?
Please add any comments you would like to make about the practice:
Q14 Are you ?
Q15 How old are you?