This survey is now closed

Dear Patient

Many thanks for agreeing to take part in this survey to help our practice understand your views.

Please answer all of the questions and click send when you have completed the questionnaire .

Contacting the Practice

Q1 How easy is it to get through to the practice on the telephone?

 
 
 
 
 

Q2 Does the answerphone message give enough information?

 
 

If No what can be improved

Q3 When the telephone has been answered does the receptionist do the following

a) Answer the phone by giving their name?

 
 

b) Answer in a polite manner?

 
 

c) Apologies for keeping you waiting whilst answering other calls?

 
 

Q4 Would you say the receptionists are helpful over the telephone?

 
 
 
 
 

Customer Service

Q6 Are the receptionists helpful,polite and approachable?

 
 

Q7 Thinking about the last you contacted/visited the practice how did the receptionist deal with your query?

 
 
 
 
 
 
 

Q8 Are you aware should you prefer to speak to a receptionist in private such arrangements can be made?

 
 

Q9 How do you feel about how long you normally have to wait to see the doctor or nurse?

 
 
 
 

Q10 Are you informed by the receptionist if the doctor or nurse is running late?

 
 

Q11 When you have been seen by the doctor or nurse how would you rate your visit?

 
 
 
 
 
 

If you would like to make a comment.

Online Services

Q12 Are you aware that the pratice has a website?

 
 

If Yes do you find the practice website user friendly and easy to navigate?

 
 

Q13 Are you aware the practice offers online services for booking appointments and ordering repeat prescriptions?

 
 

Q14 Would you use the online services?

 
 

Finally,please add any other comments you would like to make about the practice:

This survey is now closed