2015 Patient Satisfaction Survey
This is an important document that aims to gather understandings about your experience at St Andrew's Surgery. The results will be completely confidential. No one will be able to link your comment to you. It is hoped that by having a better idea of your experience that it may improve St Andrew's Surgery for both patients and staff.
What do you think about the practice?
What is the most important thing you think we could do better?
What improvements would help you to use the practice's services?
Would the addition of an information desk staffed by a trained volunteer to talk through questions be of interest? Please comment
Would the better provision of health information in the surgery e.g: leaflets/posters be of interest? Please comment
How do you find the experience or making an appointment? Please comment on how this is for you?
How do you get to the surgery?Please describe your journey and the ease for you
How do you find contacting the surgery?Please describe how easy or difficult it may be?
Do you use the Practice Website?
Is there anything that would help you use it more?
Have you experienced difficulty in understanding Reception or Nurse or Doctor?
Please comment on the question above
Is it easy to say what you want during a consultation?
Please comment on the question above
Would you like a copy of the actions and/or decisions taken in your consultation?
Please comment on the question above
Do you, or does someone that you care for, have a long-term condition that requires complex care?
If yes, would you mind telling us what the condition is?
If yes, which of the options below would you find helpful?
Do you want more information about healthy living?
Please comment on the question above
Do you want more help to help you make lifestyle changes such as changing your diet?
Please comment on the question above
Would you like to join a "healthy living action group"?
Please comment on the question above
Do you know what 111 is?
If yes, do you use 111
How many times have you used 111 in the last year?
Do you seek advice at the Pharmacy?
Do you visit or call the surgery first?
Do you use Victoria Hospital Minor Injuries Unit?
Please comment on the question above
Thank you For Your Time - Finally please complete the following and remember it is confidentialGender?
Please state age or write Prefer not to say
Ethnicity