100

Lisle Court Patient Survey February 2015

We would like you to think about your recent experiences of our service. How likely are you to recommend our GP practice to friends & family if they needed similar care or treatment?

  43%
  46%
  7%
  2%
  1%
  1%

Please tell us what we are doing well

Please tell us how we can improve

Is there a particular GP you usually prefer to see or speak to?

  55%
  37%
  8%

Please explain the reason for your answer

Last time you wanted to see or speak to aGP or nurse from your GP surgery:

When did you want to see or speak to them?

  29%
  22%
  22%
  7%
  12%
  8%

Were you given an appointment for the day you wanted?

  73%
  21%
  6%

If you were not, why was this?

  20%
  6%
  3%
  71%

Overall, how would you describe your experience of making an appointment?

  47%
  33%
  9%
  3%
  2%
  6%

How could we improve this?

How satisfied are you with the hours that this surgery is open?

  45%
  41%
  6%
  0%
  0%
  3%
  5%

Is the surgery currently open at times that are convenient for you?

  82%
  6%
  6%
  6%

Which of the following additional opening times would make it easier for you to see or speak to someone? Please select all that apply to you

  18%
  30%
  28%
  30%
  11%
  10%

What would you want to be able to do at the surgery if it was open for longer hours? Please select all that apply to you.

  75%
  39%
  17%
  26%
  16%
  19%
  3%

Which other services would you like to see?

Last time you saw or spoke to a GP, how good was that GP at each of the following?

Giving you enough time

  58%
  26%
  6%
  1%
  0%
  2%
  7%

Listening to you

  61%
  26%
  5%
  1%
  0%
  1%
  6%

Explaining tests and treatments

  50%
  33%
  4%
  0%
  0%
  4%
  9%

Involving you in decisions about your care

  51%
  27%
  7%
  0%
  2%
  3%
  10%

Treating you with care and concern

  55%
  28%
  7%
  0%
  1%
  1%
  8%

Did you have confidence and trust in the GP you saw or spoke to?

  62%
  27%
  0%
  2%
  9%

Why was this?

Which was the last doctor you saw

  35%
  29%
  22%
  4%
  10%

Would you like to be involved in working with the surgery to help improve services?

  16%
  60%
  24%

If yes, please enter your contact details below e.g. Name, Date of Birth, Telephone Number and Email

Any other comments

M. Some questions about you

The information below will help to make sure that we receive feedback from a representative sample of the patients registered at this practice.

Your Gender:

  37%
  54%
  9%

Your Age:

  2%
  7%
  21%
  18%
  16%
  13%
  9%
  4%
  0%
  10%

The ethnic background with which you most closely identify is:

White

  46%
  1%
  53%

Mixed

  0%
  0%
  0%
  100%

Asian or Asian British

  29%
  2%
  0%
  69%

Black or Black British

  2%
  1%
  97%

Chinese or Other

  0%
  2%
  98%

How would you describe how often you come to the practice

  18%
  31%
  25%
  11%
  15%