GP Patient Survey - March 2015
We would like to ask you for your help. This is a questionnaire about the surgery, its staff and its organisation. Although it is rather long, we would very much appreciate it if you could find the time to complete the form. Every survey returned will be extremely useful to see how we are performing now, and what would be required to improve our patient services.
Please tell us what you think. Your replies will be completely anonymous. If you do have criticisms of the service we provide we would really welcome the opportunity to contact you for more information. If you are prepared to do this, please add your name and contact number in the last box on the form. We are most grateful to you for taking the time to assist us.
Which of the following methods would you prefer to use to book an appointment at the Surgery (Please tick all that apply)
Have you visited our website - www.weobleyandstauntonsurgeries.nhs.uk?
Are you aware that you can book appointments and order repeat medications online?
How do you rate the hours that the Surgery is open for appointments?
What additional hours would you like the Surgery to be open?
In the past six months how easy have you found getting through on the telephone?
In the past six months how easy have you found speaking to a doctor on the phone?
In the past six months how easy have you found speaking to a nurse on the phone?
In the past six months how easy have you found obtaining test results by phone?
In the past six months how easy have you found obtaining a prescription?
Think about the last time you tried to see a doctor or a nurse fairly quickly. Were you able to see a doctor or nurse on the same day or in the next two week days after the GP Surgery was open?
If you were not able to be seen in the next two week days that the Surgery was open, why was that? (Please tick all that apply)
When did you last see a doctor or nurse at the Surgery?
When you were last seen by the doctor or nurse at the Surgery, how good were they at giving you enough time?
When you were last seen by the doctor or nurse at the Surgery, how good were they at asking about your symptoms?
When you were last seen by the doctor or nurse at the Surgery, how good were they at listening?
When you were last seen by the doctor or nurse at the Surgery, how good were they at explaining tests and treatments?
When you were last seen by the doctor or nurse at the Surgery, how good were they at involving you in decisions about your care?
When you were last seen by the doctor or nurse at the Surgery, how good were they at treating you with care and concern?
When you were last seen by the doctor or nurse at the Surgery, how good were they at taking your problems seriously?
Did you have confidence and trust in the doctor or nurse that you saw?
Do you feel like you are always treated with respect and dignity whilst at the Surgery?
In general, how satisfied are you with the care at the Surgery?
How easy do you find getting into the building at the Surgery?
How clean is the GP Surgery?
In the Reception Area, can other patients overhear what you say to the receptionist?
How helpful do you find the receptionists at the Surgery?
Are you male or female?
How old are you?
Which of these options best describes what you are doing at present? (If more than one of these applies to you, please tick the main one ONLY).
What is your ethnic group?
Are you aware that the Surgery can access interpreter services?
Is there anything particularly good about our service you would recommend to others?
Is there anything that could be improved at the Surgery?
Thank you for your time