248

Patient Survey 2014-2015

Generally, how easy is it to get through to someone at your GP surgery on the phone?

  23%
  53%
  15%
  5%
  4%

How helpful do you find the receptionists at your GP surgery?

  53%
  35%
  7%
  1%
  0%
  4%

How often do you see or speak to the GP you prefer?

  45%
  25%
  21%
  5%
  4%

Last time you wanted to see or speak to a GP or nurse from your GP surgery, were you able to get an appointment to see or speak to someone?

  75%
  14%
  6%
  2%
  3%

Last time you wanted to see or speak to a GP or nurse from your GP surgery, how convenient was the appointment you were able to get?

  46%
  39%
  8%
  3%
  4%

Overall, how would you describe your experience of making an appointment?

  41%
  35%
  9%
  7%
  4%
  4%

How long after your appointment time do you normally wait to be seen?

  16%
  62%
  1%
  17%
  1%
  3%

How do you feel about how long you normally have to wait to be seen?

  70%
  20%
  4%
  2%
  4%

Last time you saw or spoke to a GP from your surgery, how good was that GP at giving you enough time?

  72%
  16%
  4%
  2%
  0%
  6%

Last time you saw or spoke to a GP from your surgery, how good was that GP at listening to you?

  74%
  17%
  4%
  0%
  0%
  5%

Last time you saw or spoke to a GP from your surgery, how good was that GP at explaining tests and treatments?

  69%
  20%
  5%
  0%
  0%
  6%

Last time you saw or spoke to a GP from your surgery, how good was that GP at involving you in decisions about your care?

  68%
  18%
  9%
  0%
  0%
  5%

Last time you saw or spoke to a GP from your surgery, how good was that GP at treating you with care and concern?

  70%
  21%
  4%
  0%
  0%
  5%

Last time you saw or spoke to a GP from your surgery, did you have confidence and trust in the GP?

  85%
  10%
  0%
  5%

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at giving you enough time?

  67%
  20%
  6%
  0%
  0%
  7%

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at listening to you?

  60%
  24%
  10%
  0%
  0%
  6%

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at explaining tests and treatments?

  55%
  25%
  12%
  0%
  0%
  8%

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at involving you in decisions about your care?

  50%
  23%
  18%
  1%
  0%
  8%

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at treating you with care and concern?

  60%
  25%
  8%
  0%
  0%
  7%

Last time you saw or spoke to a nurse from your surgery, did you have confidence and trust in the nurse?

  78%
  14%
  0%
  8%

How satisfied are you with the hours that your GP surgery is open?

  29%
  43%
  11%
  8%
  4%
  0%
  5%

Overall, how would you describe your experience of your GP surgery?

  54%
  34%
  6%
  1%
  1%
  4%

Would you recommend your GP surgery to someone who has just moved to your local area?

  61%
  25%
  6%
  2%
  2%
  0%
  4%

How easy was it to contact the out-of-hours GP service by telephone?

  4%
  7%
  3%
  2%
  79%
  5%

How do you feel about how quickly you received care from the out-of-hours GP service?

  7%
  6%
  83%
  4%

Did you have confidence and trust in the out-of-hours clinician you saw or spoke to?

  4%
  5%
  4%
  82%
  5%

Overall, how would you describe your experience of out-of-hours GP services?

  4%
  6%
  42%
  2%
  10%
  36%

Please use the box below to feedback any comments or suggestions that you might have.Thank you very much for taking the time to complete this survey.