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FOUNTAIN MEDICAL CENTRE AND FOUNTAIN CONNECTIONS WOULD WELCOME YOUR HONEST FEEDBACK TO HELP US IN CONTINUING TO IMPROVE THE QUALITY OF CARE FOR OUR PATIENTS. THANK YOU FOR HELPING US WITH THIS.

Q1. On your visit today, did you find the staff weloming?

  89%
  6%
  5%

If no, how could this welcome be improved?

Q2. What was the purpose of your visit?

  8%
  70%
  4%
  6%
  19%

Q3. How do you usually make your appointments?

  38%
  40%
  40%

Q4. How long would you be prepared to wait for a non-urgent appointment with the doctor of your choice?

  10%
  51%
  36%

Q5. Do you know we offer extended hours? These are available before 08.00hrs Monday mornings and some Saturday mornings.

  46%
  51%
  3%

Q6. Are you able to see or speak on the telephone to a doctor if you want to discuss a health care issue that you felt was urgent for that day?

  85%
  2%
  8%

Q7. Did you know that you could speak to a doctor on the telephone about an urgent problem on the same day?

  72%
  21%
  2%

Q8. On your last visit to the surgery were you satisfied with the help/outcome you received?

DOCTOR:

  68%
  17%
  2%

NURSE:

  57%
  14%
  2%

RECEPTION:

  51%
  29%
  6%

Q9. Do you know that we provide a Minor Injuries service here? (e.g. sprains, bites, acute back pain and minor wounds)

  27%
  61%
  6%

Q10. Do you feel that the practice building is safe and in good order?

  87%
  2%
  6%

Q11. Does the practice building provide adequate space, heating, lighting and ventilation?

  82%
  4%
  6%

Q12. Do you feel that the practice environment promotes the wellbeing of staff, patients and visitors and allows confidential discussions?

  72%
  14%
  8%

Q13. Any other comments in respect of the practice premises and car parking?

Q14. Would you recommend the surgery to friends and family?

  89%
  2%
  4%

If not, why not?

Q15. Are you male or female?

  34%
  61%
  5%

Q16. How old are you?

  0%
  0%
  4%
  10%
  8%
  34%
  21%
  17%

Q17. Did you know that the practice has a patient reference group? (called 'Fountain Connections')

  51%
  44%
  5%

Did you know that the group:

Meets monthly with the practice to discuss ways of improving your care?

  34%
  61%
  5%

Is looking for new members to ensure that all patient groups are represented?

  21%
  70%
  9%

Q18. Did you know that you can become a 'virtual' member of Fountain Connections. You could receive regular e-mails/newsletters/updates and be able to have input electronically.

  21%
  65%
  14%

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If you would like to find out more, either to become a new member or a 'virtual' member, please e-mail:

FOUNTAIN CONNECTIONS on fountain.connections@gmail.com

OR

Pick up a Fountain Connections leaflet when next in surgery.

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Thank you for completing this survey. The results will be published on the Practice Website: www.fountainmedicalcentre.co.uk at the beginning of 2014 and also in the surgery.

Additional comments: