Patient Satisfaction Survey 2014/15
You can help the surgery to improve its service to you:
The doctor and staff welcome your feedback
Please read and complete this survey
On a scale of 1 - 5 choose: (1) poor, (2) fair, (3) good, (4) very good and (5) excellent; except where noted.
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About the surgery
1- How would you prefer to book your appointment?
2- Do you know that now you can book your appointment online?
3- Are you able to book online?
4- Your level of satisfaction with the surgery opening hours
5- The ease of contacting the surgery by telephone
6- Would you find it helpful to be advised what queue position you are while waiting for your call to be answered.
7- Seeing the doctor of your choice
8- Chance of seeing a doctor/nurse within 48 hours
About the Reception Area
9 - Length of time waiting to check-in with reception
10- Did you use the new check-in screen?
11- Comfort level of the waiting room
12- Length of time waiting in the surgery to see the doctor/nurse
About the doctors/nurse
13 - Your overall satisfaction with the doctors/nurse at the surgery
14 - The doctor/nurse explanation of things to you
15 - The extent you felt reassured by the doctor/nurse was
16- The amount of time given to you when you visit the doctor/nurse
17- Have you ever had a telephone consultation with a doctor /nurse?
18 - Was the GP able to deal with your problem by phone?
19- Would you use a telephone consultation again?
20-Would you recommend the doctors/nurse at the surgery to your friends?
21-If you answered No to any of the questions, could you please say what would make the difference?
Obtaining a Repeat Prescription
22- Do you know that you can order your prescription online?
23- Do you have the computer facilities to order a prescription online?
24- Do you know that now you can nominate a pharmacy and your prescription will be sent to them electronically?
25- Do you find your prescription ready on time?
26- Is your prescription correctly issued
27- Reception handling of your prescription queries
Obtaining Test Results
28- Were you told when to contact the surgery for your results?
29- Did you know that you can only obtain your results between 2:00 - 4:00 pm ?
30- Would you prefer to access your test results online through patient access?
31 - Your level of satisfaction with the amount of information you received about your results
About the Surgery Staff
32 - The manner you were treated by reception staff
33 - Respect shown for your privacy and confidentiality
34 - The helpfulness of the reception staff
Finally
35 - Do you know how to compliment or make a complaint to the surgery about its service and quality of care
36 -The availability and administration of the text reminder systems for appointments, outstanding vaccination or health questions
37 -How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Thinking about your response to this question, what is the main reason why you feel this way?
This survey is now closed