Longcroft Patient Survey February 2015
1. Think about the last time you tried to see a doctor. Were you able to see a doctor when you wanted to?
2. How easy was it to get an appointment at the time you wanted? (this includes telephone appointments)
3. Think about the last time you needed to see a doctor urgently. Were you offered an appointment on the same day? (This includes telephone appointments or the opportunity to speak to our Duty Doctor).
4. If your appointment was not urgent were you offered a 'book ahead' appointment?
5. Was the 'Book Ahead Appointment' date offered satisfactory?
6. Think about the last time you tried to see a nurse. Were you able to see a nurse when you wanted to?
7. If you have used the walk in service, what do you think:
a) worked well?
8. Did you know that you can book a telephone consultation with a GP of your choice whenever they are working in the practice?
9. Have you ever had a telephone consultation with a member of the clinical team?
10. Was the GP able to deal with your problem by phone?
11. Would you consider making an appointment for a telephone consultation in the future?
12. How satisfied are you with the opening hours at the surgery? (8 am to 7 pm Monday to Friday). The Surgery provides pre-booked appointments on Saturdays 9 am to 12 pm. For more information on our opening hours, please visit our website http://www.thelongcroftclinic.co.uk/
13. Are you aware of our online booking system - available via our website http://www.thelongcroftclinic.co.uk/ ?
If you answered "No" - would you use this facility in the future?
14. Which of the following do you use to find out information about the practice? Please tick all that apply
15. If you have used the practice website http://www.thelongcroftclinic.co.uk/ . How helpful is the information on the website?
16. If you have used our website, is there anyway in which the website could be improved?
17. Are there any good services offered by the practice that you think are particularly good?
18. Are there any other services or facilities you would like the practice to provide?
19. If you need to order repeat medication, which of the following methods do you typically use? Please tick the most commonly used method only.
20. If the practice wanted to keep you updated about the news and changes to services, which of the following would you find the most useful way of communicating with you?
21. How helpful do you find the receptionists at the surgery?
22. For appointments availability and contacting us, would you consider the following development to be useful?
comments (optional)
23. Would you support the practice in finding alternate premises or improving our premises?
Comments
24. How likely are you to recommend this GP Practice to friends and family if they needed similar care or treatment?
25. In general, how satisfied are you with the care you get at the surgery?
26. What do you feel is particularly good about the care at this practice?
27. Do you feel that there is any aspect of care that could be improved?
28. Are you male or female?
29. How old are you?
30. Which of these best describes what you are doing at present? Tick one only
31. What is your ethnic group? (choose one section below and then select the appropriate option to indicate your ethnic group)A. White
B. Mixed
C. Asian or Asian British
D. Black or Black British