Dear Patient
Thank you for agreeing to take part in this short survey to help our practice understand how the services that we provide can be improved, if at all.
Please answer all of the questions and click 'Send' when you are done.
The deadline for completion of the survey is the 6th March 2015.
APPOINTMENT SYSTEM
Q.1 How do you prefer to book an appointment?
Q.2 How would you like to have your consultation with the GP?
Q.3 How easy was it to get an appointment for the time you wanted?
Q.4 How easy was it to get an appointment with the doctor you wanted to see?
Q.5 Are you usually able to see the doctor you prefer?
Q.6 Do you find it difficult to attend the surgery during working hours?
Q.7 If you had a preference, when would you like to be seen by the GP?
Q.8 Are you aware that the practice has introduced Patient Access which enables you to book your GP appointment online?
Q.9 Have you registered to use Patient Access to enable you to use the facility to book your GP appointments online?
Q.10 If you have registered to use Patient Access, have you booked an appointment online?
Q.11 Do you find it easy to use?
Q.12 Is there anything else you would like to tell us about with the appointment system?
REPEAT PRESCRIPTION SERVICE
Q.13 How do you order your repeat medication? Please tick which apply
Q.14 How do you rate the current systems for ordering your repeat prescription?
Q.15 Are you aware you can order your repeat prescription through your pharmacist?
Q.16 Are you aware of the Electronic Prescribing Service?
Q.17 Have you signed up to use the service?
Q.18 How do you find the service? please tell us
Q.19 Is there anything else that you would like to tell us about? i.e. ways to improve the service? Please tell us
OTHER SERVICES
Q.20 How do you rate the practice website?
Q.21 Do you find the website useful?
Q.22 Are there any improvements you would like to see on the practice website? Please tell us
Q.23 Do you find the television monitor, leaflets, notice board and posters that are placed in the reception and waiting areas informative? i.e practice newsletter
Q.24 Are you aware of the Friends and Family Test (FFT)?
Q.25 What would be the top 3 things you would like to see us improve? Please tell us
ADDITIONAL INFORMATION
To help us analyse your answers, please tell us a few things about yourself (please note that responses are anonymous)
Are you male or female
What age are you?
What is your ethnic background with which you most identify?
How would you describe how often you come to the practice?
Which of the following best describes you?
Thank you for completing the questionnaire.