Patient Survey 2015
Q1.Which Surgery have you attended over the last year?
Q2.Have you booked or cancelled appointments online?
Q3.Since June 2013 more reception staff have been available to help you book appointments on the day and in the urgent clinic. Do you feel that booking by telephone has improved over the last 12 months?
Q4.If you have experienced any problems booking your appointment over the phone, particularly when ringing between 8.00-9.00, please tell us about them.
Q5.Did you know that up to 10% of patients do not keep their appointments at the surgery? Have you any suggestions about how we could reduce this wastage?
Q6.Have you registered to order repeat prescriptions online?
Q7.If you have requested repeat prescriptions online how easy and user friendly did you find it?
Q8.Have you experienced any problems in requesting prescriptions online? Please tell us about them.
Q9.We have issued 5 quarterly newsletters with the PPG. Have you seen any or all of them?
Q10. What did you think about the Surgery's Newsletter?
Q11.If you had already seen copies of the Newsletter, where did you get it?
Q12.Do you read the information on the PPG boards at the OCH and RHL?
Q13.a. In 2015 we intend to hold open meetings of the PPG where you can come and have your say about services, although we are not able to to deal with personal or medical problems. Would you consider coming to an open meeting?
Q13.b.Not everyone can make a set time. What time of day would suit you best?
Q14.In 2015 we are proposing to hold themed presentations to allow patients to hear about health issues that may affect them with an opportunity to hear from a clinician how such matters may be prevented or treated. There will be a chance to ask questions relating to the topic. The first presentation will be on diabetes ( 17 March 2015) . Would you be able to attend an evening talk on diabetes?
Q14a.Please let us know if there are any particular topics you would like to hear about in the future presentations.
Q15.Do you agree that the communication between the Surgery and the patients has improved in the last year?
Q16.If you would like to become involved in virtual PPG please write your email address below. Your email address will not be used for any other reason or given to a third party.
Q17.How do you rate the service from the Practice overall?
Q18.What do you think we did well? Where do we need to make improvements? Please use the space below to give us your comments. They will be looked at with the PPG members.
Q19. Would you recommend the Practice to a friend or relative?
Q20.In the last year, compared to 2013, has the Practice..
Q21. If you are unhappy with the services please identify specific issues/areas for improvement. We take your comments very seriously and always endeavour to improve our services to you.
Thank you for your ongoing support and cooperation. If you wish to become more involved with shaping our Surgery's services please get in touch with the Patient Participation Group(PPG).
You can leave a message in their suggestion box, email them at OdlCourtHousePPH@yahoo.co.uk or come to an open meeting. Details of forthcoming open meetings are advertised on our website, PPG boards and in the surgeries. Thank you.