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Dear Patient,

Many thanks for agreeing to complete this short survey. The questions below have been agreed at the Patient Participation Group Meeting on 23rd January 2015 with input from the "Virtual Patient Group".

Please answer all of the questions and click 'Send' when you are done.

If answers have a circle next to them you may only click on one answer, if they have a square you may click on as many as are applicable.

Q1: Which surgery do you usually attend?

  84%
  13%
  3%

APPOINTMENTS

Q2: How would you rate the 'Triage' appointment system for emergency appointments since it started in September 2013?

  44%
  27%
  6%
  20%
  3%

General comments (specific instances cannot be dealt with via this survey)

Q3: Are you aware that appointments are available between 6.30pm and 8.00pm on Mondays and Thursdays at John Tasker House?

  49%
  50%
  1%

Q4: Have you ever used one of the late evening appointments between 6.30pm and 8.00pm?

  24%
  75%
  1%

Q5: Appointments are available to book on-line, do you use this facility?

  11%
  87%
  2%

General comments (specific instances cannot be dealt with via this survey)

Q6: When attending the surgery for booked appointments, were you seen on time?

  40%
  54%
  6%

Q6a: If no, how long were you were kept waiting?

  24%
  32%
  7%
  37%

Q6b: If you were kept waiting, were you offered an explanation?

  18%
  42%
  40%

DISPENSARY

Q7: How would you rate the opening times for Dispensary now that it is open until 6.30pm?

  61%
  13%
  3%
  16%
  7%

Q8: What time do you usually collect your repeat prescription/medication?

  16%
  9%
  53%
  22%

Q9: If the clinician prescribed a new medication during your appointment and you collected the medication from dispensary, how long did you have to wait?

  22%
  34%
  10%
  34%

ACCESS

Q10: When you visit the surgery do you find it difficult to get through the lobby to the waiting room?

  18%
  77%
  5%

General comments (specific instances cannot be dealt with via this survey)

SERVICES

Q11: Do you know how to contact the "Out of Hours" emergency GP 111 service?

  74%
  22%
  4%

Q12: How would you prefer to find out about the services we offer?

  34%
  37%
  26%
  9%

Q13: Do you use our website (www.jth.org.uk)?

  44%
  49%
  7%

Q14: What other information would you like to see on the website?

Q15: We are continually trying to improve our services for our patients. How would you rate the overall service at our surgery compared to 1 year ago?

  24%
  51%
  10%
  9%
  6%


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  35%
  58%
  7%

What age are you?

  1%
  4%
  11%
  15%
  15%
  17%
  18%
  9%
  2%
  8%

What is the ethnic background with which you most identify?

  88%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  9%

How often have you visited the surgery in the last 12 months (approximately)?

  33%
  45%
  16%
  6%

Many thanks for your time in answering the questions on this survey.
The results will be published on the Surgery website.