150

Patient Survey 2014-2015

Thank you for taking the time to complete this survey. The data collected from this survey will be treated in the strictest confidence and will enable us to evaluate the service we currently provide together with helping us to identify areas for possible improvements and further development.

If you would like to receive help to fill in this survey please ask at Reception.

ACCESSING YOUR GP SERVICES

Generally, how easy is it to get through to someone at your GP surgery on the phone?

  28%
  38%
  14%
  8%
  8%
  4%

How helpful do you find the receptionists at your GP surgery?

  73%
  24%
  2%
  0%
  0%

In the reception area, can other patients overhear what you say to the receptionist?

  68%
  16%
  3%
  12%

How do you normally book your appointments to see a GP or nurse at your GP surgery?

  28%
  74%
  21%
  0%

Which of the following methods would you prefer to use to book appointments at your GP surgery?

  18%
  49%
  36%
  10%

How often do you see or speak to the GP you prefer?

  25%
  16%
  27%
  8%
  19%
  5%

How long after initially contacting the surgery did you actually see or speak to them?

  46%
  5%
  22%
  14%
  8%
  5%

How convenient was the appointment you were able to get?

  38%
  50%
  6%
  0%
  6%

Overall, how would you describe your experience of making an appointment?

  38%
  45%
  8%
  6%
  1%
  2%

LAST GP APPOINTMENT

Last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?

Giving you enough time

  60%
  32%
  3%
  0%
  0%
  1%
  4%

Listening to you

  64%
  29%
  2%
  0%
  0%
  1%
  4%

Explaining tests and treatments

  60%
  31%
  4%
  0%
  0%
  2%
  3%

Involving you in decisions about your care

  53%
  32%
  4%
  1%
  0%
  5%
  5%

Treating you with care and concern

  54%
  36%
  5%
  0%
  0%
  2%
  3%

Did you have confidence and trust in the GP you saw or spoke to?

  77%
  16%
  2%
  2%
  3%

LAST NURSE APPOINTMENT

Last time you saw or spoke to a nurse from your GP surgery, how good was that nurse at each of the following?

Giving you enough time

  56%
  23%
  2%
  0%
  0%
  14%
  5%

Listening to you

  60%
  19%
  2%
  0%
  0%
  13%
  6%

Explaining tests and treatments

  59%
  17%
  4%
  1%
  0%
  14%
  5%

Involving you in decisions about your care

  47%
  26%
  5%
  0%
  0%
  17%
  5%

Treating you with care and concern

  55%
  24%
  2%
  0%
  0%
  14%
  5%

Did you have confidence and trust in the nurse you saw or spoke to?

  66%
  12%
  2%
  14%
  6%

OPENING HOURS

We are open 8.15 am until 6pm weekdays. We are also open early on Tuesday mornings from 7 am and during the evening on Thursdays until 8pm. We often have appointments over the lunchtime period now. If you are not satisfied please let us know your suggestions.

How satisfied are you with the hours that your GP surgery is open?

  55%
  31%
  8%
  2%
  0%
  4%

OVERALL EXPERIENCE

Overall, how would you describe your experience of your GP surgery?

  57%
  32%
  6%
  1%
  0%
  4%

OUT OF HOURS

These questions are about contacting an out-of-hours GP service when your GP surgery is closed. Don't include NHS Direct, NHS walk-in centres or A & E.

If you have contacted the out-of-hours GP service:

How easy was it to contact the out-of-hours GP service by telephone?

  11%
  10%
  7%
  2%
  50%
  20%

Overall, how would you describe your experience of out-of-hours GP services?

  10%
  12%
  6%
  3%
  0%
  49%
  20%

SOME QUESTIONS ABOUT YOU

The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential.

Are you male or female?

  30%
  58%
  12%

How old are you?

  6%
  50%
  16%
  12%
  8%
  2%
  1%
  0%
  0%
  5%

What is your ethnic group?

  54%
  14%
  2%
  7%
  10%
  7%
  6%

Are you a deaf person who uses sign language?

  0%
  91%
  9%

Which of the following best describes your smoking habits?

  64%
  8%
  11%
  12%
  5%

Which of the following best describes how you think of yourself?

  82%
  2%
  2%
  0%
  8%
  6%

AND FINALLY...

What do you think we do particularly well?

Do you have any suggestions for improvement?

We would like you to think about your recent experience of our service.

We are aware that as a University practice your family is not within this area but nevertheless, if they were, how likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment? Please tick.

  48%
  34%
  9%
  1%
  0%
  2%
  6%

Thinking about your response to this question, what is the main reason why you feel this way?

Thank you for taking the time to answer these questions. The answers will be collated and will help to improve our standards and services.

Thank you for completing this Questionnaire. We really appreciate it.