Cavendish Health Centre

Cavendish Health Centre Patient Survery 2014-15

The Practice and our Patient Participation Group (PPG) run an annual patient survey to seek patients’ views on where the Practice needs to improve in order to prioritise their future activities.

Your views and suggestions will remain anonymous unless you indicate otherwise. The PPG will review this information and identify key areas of concern for further discussion with the practice.

2013/14 PATIENT SURVEY RESULTS

Last year we asked for your views on our services and the results indicated that out of 26 patients that completed the survey:

88% were ‘Satisfied’ or ‘Very Satisfied’ with the range of services offered by Cavendish Health Centre

Only 38% were aware of ALL of the services we provide in-house and local NHS services that patients can access when we are closed

This year we hope to increase awareness of the services available at the Practice and locally so you know where to go when you need advice or treatment.

If you would like to join the Patient Participation Group (PPG) please enter your name and contact details below:

If you do not want to attend the PPG meetings but would like to receive information from the PPG or the Practice please enter your name and email address here:

What is your current age?

Are you male or female?

Male

Female

What is your ethnic origin? Please choose one option.

White - British

White - Irish

White - Any other white background

Mixed - White and Black Caribbean

Mixed - White and Black African

Mixed - White and Asian

Mixed - Any other Mixed background

Asian or Asian British - Pakistani

Asian or Asian British - Bangladeshi

Asian or Asian British - Any other Asian background

Black or Black British - Caribbean

Black or Black British - African

Black or Black British - Any other Black background

Chinese

Any other ethnic group

I'd prefer not to say

Are you satisfied with the range of services offered by Cavendish Health Centre?

Very satisfied

Satisfied

Indifferent

Dissatisfied

Very dissatisfied

Looking at the list of services below, are you aware of all the services we provide in house and local NHS services you can access?

Yes

No

Please indicate the services at Cavendish Health Centre you are aware of:

Face to face GP, Nurse and Healthcare Assistant appointments

GP telephone appointments – sometimes you don’t need to see a GP face to face

GP Skype appointments – the waiting time for a telephone or Skype appt is shorter

Cryotherapy curettage, cautery (eg wart removal)

Minor surgery (eg mole removal)

Cervical cytology (smears)

Family planning including contraception implants

HIV testing and sexual health screening

Antenatal and Postnatal care

Child health including baby clinic

Immunisations for adults and children

Travel advice and vaccinations including yellow fever

Wound care, dressings and removal of stitches

Ear syringing

Health checks – NHS & Elderly checks

Spirometry, COPD and asthma clinics

Diabetes clinics

ECGs (eg heart-beat testing)

Hearing tests

Blood tests

Anticoagulation clinics

Counselling Service including 1:1 interventions

Pilates classes

Community Paediatric clinic (Joint Paediatrician and GP clinic)

Services available to you when we are closed:

Local pharmacies for advice – visits http://www.nhs.uk/ for a list

Weekend GP and Nurse walk-in service at The Connaught Square Practice, 41 Connaught Square W2 2HL / Tel: 020 7402 4026 (10am – 6pm Saturdays and Sundays)

NHS 111 service – dial 111 for advice out of hours, that cannot wait until we open

Out Of Hours GP Service (London Central and West Unscheduled Care Collaborative) 020 8969 7777 – call if you cannot get through to NHS 111

Soho Walk-in Centre: 1 Frith Street, London W1V 50S, Telephone 020 7534 6500

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In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

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Are there any aspects of your clinical care that you would like us to raise with the funders i.e. Central London Clinical Commissioning Group? Do you have any suggestions for change?

Do you have any general comments for us?