101

General Practice Assessment Survey 2014-2015

Are you

  36%
  57%
  0%
  7%

How old are you?

  0%
  3%
  8%
  13%
  19%
  19%
  11%
  20%

Which ethnic group do you belong to?

  99%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%

Are you

  48%
  0%
  2%
  34%
  4%
  3%
  5%
  0%

How often do you attend the practice?

  24%
  55%
  18%
  3%

Is your GP practice currently open at times that are convenient to you?

  91%
  6%
  0%
  0%
  3%

If you answered no to the above question, please highlight when would be more convenient.

How easy is it to get through to someone at your GP practice on the phone?

  42%
  41%
  11%
  0%
  1%
  0%
  5%

When telephoning the practice, how is your query usually dealt with?

  32%
  55%
  10%
  0%
  0%
  3%

How helpful do you find the receptionists at your GP practice?

  81%
  16%
  1%
  0%
  0%
  0%

How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  27%
  25%
  4%
  1%
  12%
  26%
  0%

How quickly do you usually get seen by your GP when requesting an appointment?

  48%
  29%
  12%
  6%
  0%
  0%
  5%

If you need to see a GP urgently, can you normally get seen on the same day?

  53%
  11%
  10%
  23%

How quickly do you usually get seen by your Nurse when requesting an appointment?

  9%
  12%
  14%
  27%
  31%
  0%
  7%

Do you have any additional comments relating to any of the staff on reception, or within the practice?

How do you normally book your appointments at your practice? Please tick all that apply.

  27%
  87%
  0%

Which of the following methods would you prefer to use to book appointments at your practice? Please tick all that apply.

  30%
  80%
  23%
  0%

How easy is it to book ahead in your practice?

  36%
  44%
  7%
  4%
  0%
  5%

Thinking of your most recent consultation with the doctor -

How long did you wait for your consultation to start?

  14%
  45%
  24%
  6%
  3%
  8%

How good was the GP at giving you enough time?

  64%
  27%
  5%
  0%
  0%
  0%
  0%
  4%

How did you feel about the way the GP listened to your symptoms/queries last time you consulted with them?

  65%
  23%
  8%
  0%
  0%
  0%
  0%

Thinking about when you last consulted with the GP, what was your impression as to how thoroughly he/she asked about your symptoms and how you are feeling?

  50%
  31%
  13%
  1%
  0%
  0%
  0%
  0%
  0%

What was your impression when the GP explained your medication/their diagnosis last time you consulted with them?

  57%
  35%
  3%
  0%
  0%
  1%
  0%

Thinking on your last visit, did you have confidence and trust in the GP you saw or spoke to?

  84%
  12%
  1%
  0%
  0%
  0%
  3%

Do you have any additional comments you would like to make about the GP?

Thinking of your most recent consultation with the Practice Nurse/Healthcare Assistant -

How long did you wait for your consultation to start?

  26%
  45%
  16%
  0%
  0%
  13%

How good was the Practice Nurse/Healthcare Assistant at giving you enough time?

  51%
  27%
  5%
  0%
  0%
  4%
  1%
  12%

How did you feel about the way the Practice Nurse/Healthcare Assistant listened to your symptoms/queries last time you consulted with them?

  52%
  18%
  10%
  0%
  0%
  6%
  1%
  13%

Thinking about when you last consulted with the Practice Nurse/Healthcare Assistant, what was your impression as to how thoroughly she asked you about your symptoms and how you are feeling?

  40%
  20%
  12%
  6%
  0%
  0%
  0%
  8%
  0%
  14%

What was your impression when the Practice Nurse/Healthcare Assistant exaplined your medication/diagnosis last time you consulted with them?

  48%
  22%
  6%
  1%
  0%
  9%
  1%
  13%

Thinking on your last visit, did you have confidence and trust in the Practice Nurse/Healthcare Assistant you saw or spoke to?

  58%
  20%
  2%
  0%
  6%
  1%
  13%

Do you have any additional comments you would like to make about the Practice Nurse/Healthcare Assistant?

Overall, how would you describe your experience of your GP surgery?

  45%
  34%
  14%
  1%
  0%
  0%
  6%

Finally, do you wish to make any further general comments about the practice?