Improving Patient Access and Planning Services
Our reception hours are 8.30 am until 6.00 pm Monday to Friday. Are you satisfied with these hours?
Surgeries run throughout the day but on certain days we have early surgeries starting at 7.30 am and late surgeries until 7.00 pm. Are you likely to use these early/late surgeries?
We are now working with other practices in the area to provide extended hours for routine appointments each weekday evening until 8.00 pm and weekends from 8.00 am to 6.00 pm, although it is not likely to be one of the practice GP's that you see. Is this a service you would use?
Do you know that you can book appointments and order repeat prescriptions online and would you use this service?
Are you aware that we offer telephone consultations for patients who do not necessarily need a face to face appointment?
Do you know that we offer a triage service each weekday for patients who need to be seen urgently the same day once all routine bookable appointments have been taken?
We now have a minor illness clinic most weekdays which is run by our Nurse Practitioner. Would you be happy to use this service rather than see a doctor when appropriate?
We are hoping to introduce a text messaging service to remind patients of appointments and for calling in patients for immunisations, health checks, annual reviews etc. Is this something you would find useful?
We already run special clinics specifically for female health, minor surgery, anticoagulation testing, respiratory disease, diabetes etc. do you think specialist clinics are useful and would you be likely to use these if and when required?
Do you have any further comments or suggestions?