This survey is now closed

Welcome to the Patient Survey for 2015

This year we have streamlined the questions to make completion of the survey

simpler. Please complete all question to the best of your ability so that we can

use the results to create an Action Plan for the future development of the

surgery and its services.

RECEPTIONISTS, APPOINTMENTS & BOOKINGS

1. How helpful do you find the receptionists at the surgery?

 
 
 
 
 

2. How easy is it to get through to someone at the surgery on the telephone?

 
 
 
 
 

3. How easy is it to speak to a doctor on the telephone at the surgery?

 
 
 
 
 

4. If you have needed an urgent consultation with a doctor either in person or on the telephone, have you been able to do so on the same day?

 
 

5. How easy is it to book ahead at the surgery?

 
 
 
 
 

6. Are you aware of the automated telephone booking service (Patient Partner) the surgery offers?

 
 

7. How do you rate this service?

 
 
 
 
 
 

8. Are you aware of the online services available through our website (SystmOnline)?

 
 

9. How do you rate these services?

 
 
 
 
 
 

10. How do you normally book your appointments at the surgery? (You may select more than one option from the list)

 
 
 
 

11. Which of the following methods would you prefer to use to book your appointments at the surgery? (You may select more than one option from the list)

 
 
 
 
 

OPENING HOURS

The current opening hours for the surgery are:

Monday, Tuesday and Friday ... 8.00am - 6.30pm

Wednesday ... 7.00am - 6.30pm (Early start)

Thursday ... 8.00am - 8.00pm (Late finish)

Saturday ... 7.30am - 11.00am

Sunday ... Closed

12. Which, if any, of the following options would make it easier for you to see or speak to someone at the surgery?

 
 
 
 
 

13. Have you attended the Accident & Emergency Department at Hospital when the surgery is open? If so,what was the reason for this?

WHEN YOU NEED TO SEE A DOCTOR...

14. How quickly are you usually seen?

 
 
 
 

15. How do you rate this?

 
 
 
 
 

YOUR MOST RECENT CONSULTATION

16. The clinician you saw for this consultation was...

 
 

17. How long did you wait for your consultation to start?

 
 
 
 
 

18. How do you rate this?

 
 
 
 
 

19. How would you rate the time given for the consultation?

 
 
 
 
 

20. How would you rate the way the clinician explained tests and treatments to you?

 
 
 
 
 

21. How would you rate the way the clinician involved you in decisions about your care?

 
 
 
 
 

22. How would you rate the way the clinician treated you with care and concern?

 
 
 
 
 

23. Did you have confidence and trust in the clinician?

 
 
 
 

24. If you know the name of the clinician and are happy telling us, please type it here:

GENERAL CARE FROM YOUR DOCTORS AND NURSES

How do they help you...

25. ... understand your health problems?

 
 
 
 

26. ...cope with health problems?

 
 
 
 

27. ... keep yourself healthy?

 
 
 
 

GENERAL SERVICE FROM THE SURGERY

28. Over all, how would you describe your experience at the surgery?

 
 
 
 
 

29. How likely are you to recommend the surgery to friends and family if they needed similar care or treatment?

 
 
 
 
 
 

30. How would you rate the cleanliness of the surgery?

 
 
 
 
 

31. Do you feel the surgery would benefit from offering additional clinics or services?

 
 
 

32. If you answered 'Yes' to the above question, which clinics or services would you be interested in?

33. Are you happy with the level of communication from the surgery (for example letters or text reminders)?

 
 

34. Are you happy with the level of information available in the surgery waiting areas (for example leaflets, posters and electronic displays)?

 
 

35. Please add any other comments or suggestions you would like to make about the surgery below:

ABOUT YOU

36. Are you

 
 

37. How old are you?

 
 
 
 
 

38. Do you have a long-standing health condition?

 
 
 
 

39. Which option best describes your ethnic group?

 
 
 
 
 

Other (please specify)

40. Which of the following options best describes you?

 
 
 
 
 

Other (please specify)

Thank you for taking the time

to complete this survery.

This survey is now closed