287

Patient Survey 2015

The last time you saw or spoke to a GP, did they treat you with care and concern?

  66%
  25%
  4%
  1%
  1%
  0%
  3%

The last time you saw or spoke to a GP, did they involve you in decisions about your care?

  55%
  26%
  9%
  0%
  2%
  5%
  3%

If medication was prescribed, did the GP mention or explain possible side effects or contraindications with other medicines or food?

  54%
  24%
  22%

If blood or other tests were ordered, was the significance of abnormal results explained?

  44%
  19%
  37%

Do you feel that all of your concerns were heard during your most recent appointment?

  85%
  10%
  5%

The last time you saw or spoke to a Nurse, did they treat you with care and concern?

  56%
  21%
  3%
  0%
  0%
  14%
  6%

The last time you saw or spoke to a Nurse, did they involve you in decisions about your care?

  45%
  19%
  5%
  0%
  0%
  26%
  5%

Do you feel that all of your concerns were heard during your appointment?

  79%
  8%
  13%

When you need a routine appointment for a test, or managing a long-term condition, you may be able to see a practice nurse more easily than a GP. Would you be more likely to request a nurse appointment if you knew more about the range of services they provide?

  75%
  15%
  10%

How helpful do you find the reception team at the surgery?

  53%
  34%
  6%
  3%
  1%
  3%

In the reception area at the surgery, can other patients overhear what you say to the receptionist?

  65%
  20%
  1%
  10%
  4%

Are you aware that you can order repeat prescriptions online?

  71%
  26%
  3%

If you have used this service, how would you rate your experience?

  14%
  11%
  6%
  4%
  3%
  46%
  16%

Are you aware of the surgeries procedures for ordering prescriptions?

  58%
  38%
  4%

Are you aware that you can make appointments online?

  79%
  18%
  3%

If you have used this service, how would you rate your exprience?

  22%
  18%
  5%
  4%
  5%
  34%
  12%

Approximately, how many times have you seen a GP at this surgery in the last year?

  11%
  14%
  22%
  10%
  11%
  11%
  2%
  3%
  1%
  3%
  4%
  8%

Do you always see the same GP, unless its an emergency?

  38%
  58%
  4%

Have you used our Duty Doctor Telephone consultation service?

  42%
  55%
  3%

Did you get an appointment with a GP or Nurse as a result of this service?

  31%
  39%
  30%

If you did not receive an appointment, do you feel that your concerns were answered over the telephone?

  33%
  14%
  53%

If you answered no to the previous question, please specify why

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

  43%
  36%
  11%
  4%
  2%
  1%
  3%

What is the main reason for your answer to the previous question?

Are you aware that the practice has a Patient Participation Forum that meets on a quarterly basis?

  17%
  78%
  5%

Would you like to be a member? (details can be found on the website at www.burneystreetpractice.co.uk or from reception)

  14%
  78%
  8%

Below is a free text box. Please enter any feedback about the surgery or it's staff, and any suggestions you may have.

Thank you for taking time to complete this survey.