112

Patient Survey 2014-15

About the practice - Your general level of satisfaction with the practice

  0%
  0%
  5%
  28%
  66%

Ease of contacting the practice on the telephone

  0%
  0%
  7%
  29%
  62%
  2%

Satisfaction with the day and time arranged for your appointment

  0%
  0%
  4%
  36%
  58%

Chances of seeing a doctor or nurse within 48 hours

  0%
  0%
  4%
  31%
  62%
  3%

Chances of seeing a doctor or nurse of your choice

  0%
  5%
  15%
  35%
  41%
  4%

Opportunity of speaking to a doctor or nurse on the telephone when necessary

  0%
  2%
  15%
  28%
  41%
  14%

Comfort of waiting room

  0%
  1%
  15%
  41%
  40%
  3%

Length of waiting time

  0%
  3%
  26%
  33%
  35%

Comments about the practice

About the doctor or nurse you last saw - my overall satisfaction with this visit

  0%
  0%
  5%
  24%
  66%
  5%

The doctor/nurse’s ability to really listen to me was

  0%
  0%
  8%
  23%
  67%
  2%

The doctor/nurse’s explanation of things to me was

  0%
  0%
  8%
  25%
  64%
  3%

My confidence in this doctor/nurse’s ability is

  0%
  0%
  5%
  28%
  65%
  2%

The opportunity I was given to express my concerns or fears was

  0%
  0%
  8%
  27%
  60%
  5%

The respect shown to me by the doctor/nurse was

  0%
  0%
  7%
  24%
  66%
  3%

The amount of time given to me for this visit was

  0%
  0%
  6%
  32%
  60%
  2%

Comments about the doctor or nurse you last saw

How do you rate the following: our reception team

  0%
  2%
  4%
  30%
  52%
  12%

Our dispensary team

  0%
  2%
  11%
  26%
  45%
  16%

General cleanliness of the surgery

  0%
  0%
  11%
  27%
  50%
  12%

Our opening hours

  0%
  0%
  18%
  28%
  41%
  13%

Comments about our reception team; dispensary team; general cleanliness of the surgery; our opening hours

Online booking and prescriptions - did you know you can book appointments online?

  57%
  29%
  14%

Did you know you can order prescriptions online?

  54%
  32%
  14%

Would you be interested in registering for online services?

  25%
  42%
  33%

If you already use our online services, have you had any problems?

  0%
  30%
  70%

Comments about online booking and prescriptions

Appointments Change - In July last year, the surgery stopped walk-in appointments for Practice Nurses. Since then, have you had any difficulty in booking an appointment for a Practice Nurse?

  0%
  8%
  65%
  16%
  11%

Please feel free to make any suggestions to improve the service offered by Topcliffe Surgery:

Thank you for completing this questionnaire!