About the practice - Your general level of satisfaction with the practice
Ease of contacting the practice on the telephone
Satisfaction with the day and time arranged for your appointment
Chances of seeing a doctor or nurse within 48 hours
Chances of seeing a doctor or nurse of your choice
Opportunity of speaking to a doctor or nurse on the telephone when necessary
Comfort of waiting room
Length of waiting time
Comments about the practice
About the doctor or nurse you last saw - my overall satisfaction with this visit
The doctor/nurse’s ability to really listen to me was
The doctor/nurse’s explanation of things to me was
My confidence in this doctor/nurse’s ability is
The opportunity I was given to express my concerns or fears was
The respect shown to me by the doctor/nurse was
The amount of time given to me for this visit was
Comments about the doctor or nurse you last saw
How do you rate the following: our reception team
Our dispensary team
General cleanliness of the surgery
Our opening hours
Comments about our reception team; dispensary team; general cleanliness of the surgery; our opening hours
Online booking and prescriptions - did you know you can book appointments online?
Did you know you can order prescriptions online?
Would you be interested in registering for online services?
If you already use our online services, have you had any problems?
Comments about online booking and prescriptions
Appointments Change - In July last year, the surgery stopped walk-in appointments for Practice Nurses. Since then, have you had any difficulty in booking an appointment for a Practice Nurse?
Please feel free to make any suggestions to improve the service offered by Topcliffe Surgery:
Thank you for completing this questionnaire!