Appointments at the Surgery: When did you last see a Doctor/Nures at the Surgery?
Which of the following methods would you prefer to use to book an appointment at the Surgery?
Opening Hours: How satisfied are you with the opening hours at the Surgery?
Getting through on the phone: In the past 6 months how easy have you found getting through on the phone?
In the past 6 months how easy have you found speaking to the Doctor on the phone?
In the past 6 months how easy have you found speaking to a Nurse on the phone?
In the post 6 months how easy have you found obtaining test results by phone
ONLINE ACCESS: Are you registered for EMIS ACCESS (access to the Surgery online for prescriptions and appointments)
If you have signed up to this service how useful have you found it?
Have you experienced any difficulties with our online services? Please briefly outline
Booking an appointment with the Doctor: Last time you tried to book ahead were you able to get an appointment with a doctor more than 2 weekdays in advance?
How often do you see the Doctor you prefer?
Think about the last time you tried to see a Doctor fairly quickly. Were you able to see a Doctor on the same day or in the next two weekdays that the Surgery was open?
If you weren't able to be seen during the next 2 weekdays that the surgery was open, why was that? Please tick all areas that apply.
Thinking about the Surgery Building: How easy do you find getting into the building at the Surgery?
How clean is the GP Surgery?
In the Reception area, can other patients overhear what you say to the Receptionist
Do you feel that you receive a professional and friendly welcome at the reception?
Do you find the receptionist at the surgery helpful?
Is the information provided by the reception staff useful?
Seeing a Doctor at the Surgery: The Doctor gives you enough time.
The Doctor asks about your symptoms?
The Doctor listens to you no matter how busy?
The Doctor involves you in decisions about your care?
The Doctor explains your tests and treatments?
The Doctor treats you with courtesy and respect?
Did you have confidence and trust in the Doctor you saw?
Seeing a Practice Nurse at the Surgery: The Nurse gives you enough time?
The Nurse asks about your symptoms?
The Nurse listens to you no matter how busy?
The Nurse explains tests ahnd treatments
The Nurse involves you in decisions about your care
The Nurse treats you with care and concern
OTHER HEALTH SERVICES: In the last 12 months have ;you used any of the health services below instead of using similar services which may by available at the surgery? Please tick all that apply.
How lilkely are you to recommend our GP Surgery to Friends and Family if they need similar care or treatment.
Can you tell us why you gave that response?
Which of the following do you use to find out information about the Surgery?
ABOUT YOU: The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential. Are you Male or Female
What is your ethnic group?
How old are you?
Thank you completing our questionnaire.