Croft Patient Participation Group
Patient Survey 2014/15
It is once again time for our annual survey. Thank you to all patients who have completed these in the past. This is a very effective way to have your voice heard and for the practice to gauge satisfaction and concerns within the patient population. The results of previous surveys have stongly influenced changes made. You may also contact the PPG via croftppg@googlemail.com. All written communications are considered bt the group and Croft staff our bi-monthleys meetings.
1) The Patient Participation Group
a) Are you aware of the group, and it's purpose?
b) Do you read the Newsletter?
c) Do you find it useful?
2) The Appointment System
Urgent Appointments
Each day one doctor will be on duty. They will respond to all calls from those who feel they must have attention that day.
a) Have you used the urgent appointment system? IF NO, GO TO 2d
IF YES, what do you think of the current appointment system for urgent appointments
b) Response time?
c) Medical Advice?
Comments on the Urgent Appointments system:
Routine Appointments
d) What do you think of the current appointment system for routine appointments?
e) What is your prefered method of making appointments?
f) Have you had any difficulty getting through on the phone?
g) Are you aware that you can also book appointments on-line?
IF NO GO TO 3
h) Have you had any difficulty using on-line booking?
Comments on the Routine Appointments system:
3) The Blood Test Service
a) Are you aware that there is now a 'walk-in' service?
b) Have you used it? IF NO, GO TO SECTION 4
c) What do you think of the new Blood Test System?
Comments on the Blood Test system:
4) Clinical Staff
Seeing a doctor;
a) How would you rate the doctor during your* last visit?
Seeing a nurse;
b) How would you rate the nurse during your* last visit?
*You, your child or the person you are caring for
5) Reception Staff - Communicating with the Croft on the phone or in person;
How would you rate the reception staff last time you spoke to them?
6) The Premises
How would you rate the premises last time you were at the surgery?
7) Your experience with The Croft
In general, how would you rate the quality of service you receive from the Croft Surgery?
General Comments - not about individual members of staff.
Thank you for completing this questionnaire. We will report back on the results and on any decisions made. To help us analyse the results, it would be extremely helpful if you would complete the following equality monitoring form. The information you provide will be kept confidential and will help us to identify if any groups of people are experiencing any paticular problems.
Croft Patient Survey Equality Monitoring Form
Please tick the option(s) that apply for each question.
- Are you male or female?
- How old are you?
- Which ethnic group do you belong to?
If Other please specify:
- Would you say that english was your first language?
- Overall, how good or bad would you say your health is?
- Do you have any of the following conditions?
*e.g. walking, climbing stairs, lifting or carrying
- How many children aged under 16 are living at home with you?
- Do you have carer responsibilities for anyone with ongoing health problems or a disability?
- Is your accommodation:
- Which of the following best describes you?
Thank you for taking part in the Croft Medical Centre Patient Survey