We would be grateful if you would complete this survey to enable us assess the effectivenss of our Practice Website. Your doctors want to providte the highest standard of care and improve communication with our patients. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

 
 
 
 
 

Q2 How easy is it to get through to someone at your GP practice on the phone?

 
 
 
 
 
 

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

 
 
 
 
 
 

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

 
 
 

Q5 How important is it to you to be able to book appointments ahead of time in your practice?

 
 

Q6 How easy is it to book ahead in your practice?

 
 
 
 
 
 

Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.

 
 
 
 

Q8 Are you aware that you may now request an appointment in advance online?

 
 
 

Q9 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

 
 
 
 

Q10 How do you normally order your prescriptions from your practice? Please tick all boxes that apply.

 
 
 
 

Q11 Which of the following methods would you prefer to use to order prescriptions from your practice? Please tick all boxes that apply.

 
 
 
 

It will help us to understand your answers if you could tell us a little about yourself

Q12 Are you?

 
 

Q13 How old are you?

 
 
 
 
 

Q14 Do you have a long-standing health condition?

 
 
 

Q15 What is your ethnic group?

 
 
 
 
 
 

Finally, please add any other comments you would like to make about your GP practice:

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester