Great Lumley Surgery Survey 2014-15
Did you know you can book appointments and order prescriptions online?
If you want to know more about the processes of online systems please speak to a member of the reception team or if you have feedback from using the service please comment here
Did you know you can book a telephone consultation
If you had ever had a telephone consultation with a doctor or nurse, would you use this service again?
If no please comment why
Did you know the surgery can issue prescriptions electronically?
If you want to know more about the processes of electronic prescribing please see a member of the reception team. If you have any feedback from using this service, please comment here
In the past 6 months how easy have you found the following:
Getting through on the phone
Pre-booking appointments in the future
Ordering repeat prescriptions
Obtaining test results
If diificult for any of the above we would welcome your feedback here
When booking an appointment with a doctor, how quickly are you seen
When booking an appointment with the nurse, how quicly are you seen?
Once you have arrived at the surgery to see the doctor, how long after your appointment time do you usually have to wait?
Once you have arrived at the surgery to see the nurse, how long after your appointment time do you usually have to wait?
The opening hours at the surgery are:Monday - Friday (8am - 6pm via telephone) Appointments 8.15am - 5.20pm) Saturday 8.15am - 1pm (no telephone service).
How satisfied are you with these opening times?
If not satisfied plese select which you would prefer?
How satisfied were you with your last appointment with a doctor at the surgery? Please answer using following 9 statements:
Allowed enough time?
Asked about your sypmtoms?
Listened to you?
Explained about tests and or treatment?
Involved you in decisions about your care?
Treat you with care and respect?
Took your problems seriously?
Instilled trust & confidence?
Privacy of your consultation?
How satisfied were you with your last appointment with a nurse at the surgery? Please answer the following 9 statements:
Allowed enough time?
Asked about your symptoms?
Listened to you?
Explained about tests and or treatments?
Involved you in decisions about your care?
Treat you with care and respect?
Took your problems seriously?
Instilled trust & confidence?
Privacy of your consultation?
How satisfied are you with reception services at the surgery? Please answer following 5 statements:
Generally how helpful are the receptionists?
Are they polite & respectful?
Other than early morning, how quickly are telephones answered?
Response time acknowledging you're waiting at reception desk?
Dealing with queries efficiently?
If dissatisfied with any of the above statements in relation to doctors, nurses and admon staff please comment here, we value your feedback
How clean is the building?
If you have commented not very - please comment here, we value your feedback
How easy is it to get into the surgery building
If you have commented not very easy, please comment here. we value your feedback
Do you have any other suggestions/comments how the practice can make improvements to our services?
ABOUT YOU:Are you
How old are you?
What is your ethnic group
How would you describe how often you come to the surgery
THANK YOU FOR TAKING THE TIME TO COMPLETE THIS SURVEY