We would be grateful if you would complete this survey about your practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
1 About Receptionists & Telephones
Q1a How helpful do you find the receptionists?
Q1b How easy is it to get through to someone on the phone?
2 Texting Service
Q2a Do you know there is a texting service in place to remind you of booked appointments, invitations to clinics and so on?
Q2b If no, would you be willing to use it?
If YES, please contact the practice and advise us of your mobile number.
3 About Accessing the Doctors and Nurses
Q3a How easy is it to speak to a doctor or nurse on the phone?
Q3b If you feel you need to consult with a GP urgently can this normally happen?
(NB for an emergency appointment you should be offered a telephone appointment with the Duty Doctor)
Q3c How important is it to you to be able to book a future appointment?
Q3d How easy is it to book a future appointment?
Q3e How do you normally book your appointments? Please tick all boxes that apply.
Q3f Which of the following methods would you prefer to use to book appointments? Please tick all boxes that apply.
4 Thinking of times when you want to see a particular doctor:
Q4a How quickly do you expect to get seen?
Q4b How quickly do you usually get seen?
Q4c How do you rate this?
5 Thinking of times when you are willing to see any doctor:
Q5a How quickly do you expect to get seen?
Q5b How quickly do you usually get seen?
Q5c How do you rate this?
6 Thinking of your most recent consultation with a doctor or nurse
Q6a How long did you wait for your consultation to start?
Q6b How do you rate this?
7 About opening times
Q7a Is your GP practice currently open at times that are convenient to you?
Q7b Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.
8 About seeing the doctor of your choice
Q8a Do you know you have a registered GP?
Q8b How often do you see or speak to your GP?
9 How good was the last GP you saw at each of the following?
(If you haven’t seen a GP in your practice in the last 6 months, please go to Q10)
Q9a Giving you enough time
Q9b Listening to you
Q9c Explaining tests and treatments
Q9d Involving you in decisions about your care
Q9e Treating you with care and concern
Q9f Did you have confidence and trust in the GP you saw or spoke to?
If you know the name of the GP you last saw, please write it here:
10 How good was the last nurse you saw at each of the following?
(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q11)
Q10a Giving you enough time
Q10b Listening to you
Q10c Explaining tests and treatments
Q10d Involving you in decisions about your care
Q10e Treating you with care and concern
Q10f Did you have confidence and trust in the nurse you saw or spoke to?
If you know the name of the nurse you last saw, please write it here:
11 About care from your doctors and nurses
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q11a Understand your health problems?
Q11b Cope with your health problems
Q11c Keep yourself healthy
Q11d Overall, how would you describe your experience of your GP surgery?
Q11e Would you recommend your GP surgery to someone who has just moved to your local area?
12 It will help us to understand your answers if you could tell us a little about yourself
Q12a Are you?
Q12b How old are you?
Q12c Do you have a long-standing health condition?
Q12d What is your ethnic group?
Q12e Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice:
© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester