Patient Participation Group Survey 2015

This survey is now closed

Patient Participation Group Survey

Thank you for agreeing to join the Camberley Health Centre Patient Participation Group. The aim of this questionnaire is to clarify issues that have been raised, establish whether you are aware of changes that have happened in the practice, and to give you the opportunity to raise issues.

There are 14 questions most of which are yes/no or multiple choice so this should not take long to complete but will provide us with a much clearer view of how patients perceive the surgery and allow us to plan for the future taking your views into account.

1. Late Surgery until 8pm

a. Are you aware that we now have doctors, nurses and a phlebotomist working late with surgeries running until 8pm?

Yes (please answer b. and d.)

No (please answer c. and d.)

b.If YES, have you used the service?

Yes

i. Why did you use it?

ii. How likely are you to use the service again?

Definitely will

Likely

Unlikely

Definitely will not

c. If NO, if you need an appointment would you choose an appointment between 6.30 and 8pm in preference to an earlier appointment?

Yes

d. What types of appointment would you prefer to see in the evenings?

i. Phlebotomy/Blood Pressure appointments

ii. Nurse appointments for dressings, diabetes checks, ECGs etc

iii. Doctors appointments

2. Appointments

We currently try to manage appointments by having a phased release which allows some to be booked weeks ahead but retains some for patients who need an urgent appointment on the day.

Note that the more appointments that are embargoed the more difficult it would be to book an appointment for a time in the future e.g. to return to the doctor for a follow up, conversely it would be easier to get appointment on the day if you needed one.

Also note that the greater the proportion of appointments bookable in advance, the more likely it is that you would not be able to get an appointment on the day - even if you really needed it.

If the choice was yours, would you:

a. have more appointments embargoed, or

b. leave the proportions as they are, or

c. have more appointments bookable in advance?

3. Friends and Family Test

The Friends and Family Test is a new test which we trialled during the flu clinics and while the results were very pleasing one of the areas of where there was some concern was ease of telephoning the surgery. In order to clarify the issues can you please confirm which of the following you have had an issue with:

a. I tried to call early morning and the number was engaged

b. I tried to call early morning and was on hold for a long time

i. There was a message every 30 – 60 seconds apologising for the wait

ii. There was no message, the phone just continued to ring

c. I tried to call at a time other than early morning and the number was engaged

d. I tried to call at a time other than early morning and was on hold for a long time

4. Busy Times

Are you aware that the busiest times in the surgery are early mornings, particularly on Mondays or the day after a Bank Holiday, and this applies particularly to telephoning the surgery?

Yes

5. Internet

Do you ever use our website (www.camberleyhealthcentre.nhs.uk)

Yes

(i) If yes, is there any information that you would like to find on there that is not currently available

(ii) If yes, have you had any problems with online access

Yes (please explain below)

(iii). If no, is there a reason why you do not use our website?

6. Flu clinics

a. Were you called in for a flu vaccination?

Yes

b. Did you attend a flu clinic?

i. In the time slot for which you were called?

ii. On the day you were called, but not in the time slot?

iii. On another day

c. Was there anything about the organisation of the flu clinics you would like to see changed?

d. Next year we are considering having appointments only which would mean that you would have to book a specific time slot in advance. Do you feel this would be a benefit to you or restrict you?

i. Benefit

ii. Restriction

7. Suggestions

Are there any other points or suggestions for improvement that you would like to make?

Thank you for taking the time to answer these questions, we really do appreciate it. Your input allows us to ensure that we take patients' views and opinions into account when planing the for future.

If you are happy for us to contact you about your comments please enter your e-mail address here.

Elizabeth Mantle

Practice Manager

This survey is now closed