We are very keen to receive feedback from our patients and try to make sure we have systems in place that put all of our patients ar the centre of our service.
Thank you in advance for completing this survey, we very much value your comments.
Drs Mathews, Hens, Banks and Siddique
When was the last time you visited Verney Close Surgery, either as a patient or family member?
Approximately how many times have you visited the surgery to see a nurse or a GP in the last 6 months?
Are you aware that you can book appointments online or via a mobile phone app called Patient Access?
If you have access to a computer or smart phone Patient Access has other features that many patients find really useful. Did you know you can request repeat prescriptions, send a message to the surgery, View your vaccinations or see your allergies ?
What is your preferred method of booking an appointment?
If you have booked online via Patient Access was the availability for timings and your preferred clinician satisfactory ?
When booking your last appointment did the receptionist offer a range of options ?
How helpful do you find the receptionists at the surgery?
Did you know you can check yourself in to let the clinicians know you are waiting using the check in touchscreen in the waiting room?
Have you used the blood pressure monitor in the waiting room?
Do you think a person in reception to ‘Meet and Greet’ and help patients utilise the computer, check in screen and other equipment would be useful?
How do you feel about the opening hours at the surgery?
The last time you saw a Doctor at Verney Close Surgery did you feel you were given enough time?
The last time you saw a Doctor at Verney Close Surgery did you feel you were asked about your symptoms?
The last time you saw a Doctor at Verney Close Surgery did you feel you were listened to?
The last time you saw a Doctor at Verney Close Surgery did you feel you were involved in decisions about your care?
The last time you saw a Doctor at Verney Close Surgery did you feel that your problem was taken seriously?
The last time you saw a Doctor at Verney Close Surgery did you feel that tests and treatments were explained to you?
The last time you saw a Doctor at Verney Close Surgery did you feel you were treated with care and concern?
The last time you saw a member of the nursing team did you feel you were given enough time?
The last time you saw a member of the nursing team did you feel you were asked about your symptoms?
The last time you saw a member of the nursing team did you feel you were listened to?
The last time you saw a member of the nursing team did you feel you were treated with care and concern?
The last time you saw a member of the nursing team did you feel that tests and treatments were explained to you ?
The last time you saw a member of the nursing team did you feel that you were involved in decisions about your care?
The last time you saw a member of the nursing team did you feel you were taken seriously?
In general, how happy are you with the care you get at Verney Close Surgery?
Do you have further comments about the care you receive at Verney Close Surgery
Have you completed a Friends and Family Test response since your last appointment?
Are there any additional services you would like to see being provided by Verney Close Surgery?
This section is about hospital / other health care providers.
Have you been referred to hospital or another health care service away from the surgery in the last 12 months
If YES can you tell us which provider and which speciality?I.e. Stoke Mandeville / Cardiology
How happy were you with the service provided to you?
How happy were you with distance you have to travel for secondary / specialist care?
Please add any comments you would like to make about your experience of secondary / specialist care below.
Monitoring Information: Please could you tell us your age ?
Monitoring Information: Please tell us your gender?
Monitoring Information : What do you consider your ethnicity to be?
Thank you very much for completing this survey. We will address the comments at our next Patient Representation Group Meeting and provide a report on the website soon.