By completing this questionnaire, you will help us to improve the services we provide. Your responses will be used to help formulate an action plan.
Appointments
Did you know that each month around 400 appointments are wasted by patients not turning up and not cancelling?
To help us understand why this occurs please answer the following questions:(Your responses will be completely anonymous but are important to help us to try to improve the situation)
If you no longer needed it or could not attend, are you more likely to cancel a GP appointment compared to a nurse appointment?
Have you ever not turned up for your appointment (without letting us know beforehand)?
If YES, please tick one or more of the following reasons for not cancelling the appointment.
Are you aware you can easily alter, cancel or check your appointment online using our online services (Patient Access)?
If you already use our online services are there any reasons why you would not use it to cancel an appointment if you knew you no longer needed it or couldn't attend?
If you DO NOT use online services could you please tell us why not?
Carers
Are you a carer for someone?
If YES, do we provide you with enough information?
Have you informed us that you are a carer?
Are you aware of the carers noticeboard within the surgery?
Are you aware of the carers information on our website?
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We would like to publish some of your responses and comments anonymously in the final report (which will be available to view on our website). If you prefer NOT to have your comments included please indicate so below.
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To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Thank you for taking the time to complete this survey. Working together we can improve your health services.