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Dear Patient,

This year we are running our patient survey throughout December based on points raised during our CQC inspection, in patient complaints or suggestions and from our short pre-survey amongst our patient representative/participation group.

Please give completed forms to our receptionist. Thank you.

Q1. Test Results - Have you had a test carried out in the last 12 months? If so, were you informed as to how to obtain the test results? Please pick all that apply

  22%
  11%
  0%
  33%
  11%

Q2. We have been promoting our website and newsletter - how effective has this been? (please pick ONE option)

  33%
  11%
  0%
  22%
  34%

Q3. We now have a branch surgery (Old Anchor Surgery at Bishopstoke) and some clinics from Stokewood have taken place in that location. How has that worked for you? (please pick ONE option)

  0%
  0%
  55%
  11%
  34%

Q4. The Friends and Family Test (FFT) is now available to complete online and in paper at both Stokewood and Old Anchor Surgery. Please pick all the options that apply.

  77%
  0%
  11%
  0%
  12%

We have a Medicines Adviser at the Surgery. You can book a telephone appointment for help with all your medication queries. If she is unable to help you, she will seek advise from your GP on your behalf.

Q5. Have you ever needed the help of our medicines adviser?

  33%
  11%
  44%

Q6. If we held a Patient Participation Group Meeting, would you attend? Pick one option

  33%
  22%
  11%
  22%
  12%

We have now finished our refurbishment programme (although we are waiting for the self check-in screen and calling board to be reconnected) and are interested in your views and comments on this or any other aspect of our services.


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  11%
  77%
  12%

What age are you?

  0%
  0%
  0%
  0%
  55%
  0%
  11%
  22%
  11%

What is the ethnic background with which you most identify?

  100%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%

How would you describe how often you come to the practice?

  33%
  44%
  22%

Thank you for taking the time to answer our questions. Results of previous surveys can be found on our website: www.stokewood.co.uk