Patient Survey 2014

Number of Responses: 9

Dear Patient,

This year we are running our patient survey throughout December based on points raised during our CQC inspection, in patient complaints or suggestions and from our short pre-survey amongst our patient representative/participation group.

Please give completed forms to our receptionist. Thank you.

Q1. Test Results - Have you had a test carried out in the last 12 months? If so, were you informed as to how to obtain the test results? Please pick all that apply

The GP or Nurse requesting the test told me how and when 22%

The healthcare assistant taking my blood told me how and when 11%

When dropping in a sample, the receptionist told me how and when 0%

I wasn't given any guidance but knew from previous experience 33%

No one explained to me how to obtain results 11%

Q2. We have been promoting our website and newsletter - how effective has this been? (please pick ONE option)

I was not aware of either 33%

I knew about the website but not the newsletter 11%

I knew about both but havent looked at them 0%

I have looked at the website in the last 12 months 22%

No response 34%

Q3. We now have a branch surgery (Old Anchor Surgery at Bishopstoke) and some clinics from Stokewood have taken place in that location. How has that worked for you? (please pick ONE option)

I had no difficulty going to Old Anchor for my appointment 0%

I found it difficult to get to Old Anchor Surgery 0%

I haven't been yet but do not foresee any difficulties 55%

I haven't been yet but would find it diffcult 11%

No response 34%

Q4. The Friends and Family Test (FFT) is now available to complete online and in paper at both Stokewood and Old Anchor Surgery. Please pick all the options that apply.

I am not aware of the FFT 77%

I am aware of the FFT 0%

I will be completing this online via the website 11%

I will be completing this on paper 0%

No response 12%

We have a Medicines Adviser at the Surgery. You can book a telephone appointment for help with all your medication queries. If she is unable to help you, she will seek advise from your GP on your behalf.

Q5. Have you ever needed the help of our medicines adviser?

No 33%

No but I didnt know you had one 11%

Yes 44%

Q6. If we held a Patient Participation Group Meeting, would you attend? Pick one option

Yes - in the day time 33%

Yes - in the evening 22%

YES - during school hours 11%

No 22%

No response 12%

We have now finished our refurbishment programme (although we are waiting for the self check-in screen and calling board to be reconnected) and are interested in your views and comments on this or any other aspect of our services.

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male 11%

Female 77%

No response 12%

What age are you?

Under 16 0%

17 - 24 0%

25 - 34 0%

35 - 44 0%

45 - 54 55%

55 - 64 0%

65 - 74 11%

75 - 84 22%

Over 84 11%

What is the ethnic background with which you most identify?

White British 100%

White Irish 0%

Mixed White & Black Caribbean 0%

Mixed White & Black African 0%

Mixed White & Black Asian 0%

Indian 0%

Pakistani 0%

Bangladeshi 0%

Black Caribbean 0%

Black African 0%

Chinese 0%

Other 0%

How would you describe how often you come to the practice?

Regularly 33%

Occasionally 44%

Very Rarely 22%

Thank you for taking the time to answer our questions. Results of previous surveys can be found on our website: www.stokewood.co.uk

Stokewood Surgery

Patient Survey 2014