Patient Satisfaction Survey

Patient Representation Group.
(Founded in April 1997)

Patient Satisfaction Survey - January 2015

The Patient Representation Group was formed because Dr. Kingsland believes that Patient views and input can help enhance the way the Practice is run.

As part of this input, the Patient Representation Group hold an annual survey.

We would appreciate it if you could spend a few minutes to complete our
2015 Patient Satisfaction Survey.

Please indicate;

Gender:

Male

Female

Age Range:

Under 30

30 - 60

Over 60

In this section we are trying to ascertain how well the Practice communicates information about its services to its patients.

Please indicate whether or not you are aware of each of the following;

1. Urgent same day appointments are available with the Duty Doctor?

Yes

2. The Practice has a Patient Representation Group?

Yes

3. What the Patient Representation Group does?

Yes

4. The Practice has a website?

Yes

5. You can book appointments online?

Yes

6. You can order repeat prescriptions online?

Yes

7. All routine appointments are pre-bookable?

Yes

(N.B. - IT IS NOT PRACTICE POLICY TO RING AT 8AM TO GET AN APPOINTMENT ON THE DAY FOR A ROUTINE CONSULTATION!)

In this section we are asking:

What would be the best way to communicate to YOU Any Changes in Practice Procedures or Services;

Please indicate which of the following options would suit You best;

8. Which options would suit You best?

Via E'mail

Via Text Message

Via the Postal System

Via the Practice's TV Screen

Notes on the Repeat Prescription Form

Via Posters at the Surgery

Through Leaflets at Reception

Other Method - (Please Specify Below)

In this section we are asking for your thoughts about certain aspects of the appointment system;

Please indicate;

9. How long in advance would You like to be able to book an appointment?

One Week

Two Weeks

Three Weeks

Four Weeks

Longer

10. If You were booking a follow-up appointment for a course of treatment would you ask for the same Doctor by name?

Yes

No (please indicate why below)

11. If you need an appointment on a particular day of the week how soon are you able to get one?

Within a Week

Within 2 Weeks

Within 3 Weeks

Longer

12. When ringing the Practice which of the following best describes your experience?

Easy to get through, Answered quickly.

Phone answered fairly quickly.

Sometime Engaged.

Always Engaged

Phone Unanswered.

13. When you attend surgery for an appointment is the consultation usually;

On time

Up to 10 minutes late

10 to 20 minutes late

More than 20 minutes late

In this section we are asking:
Would you feel it intrusive if, when booking an appointment and you do not specify a Doctor by name, the Receptionist asked You the following;

To help to give you an appointment with the most appropriate Doctor please indicate;

14. Are you currently under treatment with a particular Doctor?

Yes

15. Is this a follow-up appointment or a new presentation?

Yes

Finally, thinking about your experiences of the Practice;

Please indicate;

16. How likely are you to recommend it to family or friends?

Extremely Likely

Likely

Neither Likely nor Unlikely

Unlikely

Extremely Unlikely

Don't Know

If you wish to make any specific comments or offer suggestions, please do so below;

(N.B. - If you wish to receive Direct Feedback on your comments or suggestions, please leave your Contact Details);

Did you know, You can Contact YOUR Patient Representation Group Via:

Practice Website: www.sthilarygrouppractice.co.uk/ppg
E'mail: shgp.ppg@gmail.com
Practice Reception: 0151-638-2216

We Thank You for Your Time and Assistance.

St Hilary Brow Group Practice

Patient Satisfaction Survey - January 2015

As part of this input, the Patient Representation Group hold an annual survey.

We would appreciate it if you could spend a few minutes to complete our2015 Patient Satisfaction Survey.

We would appreciate it if you could spend a few minutes to complete our
2015 Patient Satisfaction Survey.