Speed at which telephone was initially answered?
How do you rate the ease of booking and the variety of booking times for appointments?
How easy do you find it to cancel an appointment at the surgery?
Length of time waiting to check in at reception?
When speaking to the GP or Nurse, do you feel that you were listened to and had sufficient time?
Were you informed when to contact the surgery for results and the level of satisfaction with the manner in which you were given the results?
Opportunity of speaking to a Doctor or Nurse on the phone when necessary?
Prescription correctly issued and ready on time?
Helpfulness of reception staff
Overall satisfaction with the Surgery?
Any further comments?