PATIENT SURVEY 2014-15

Number of Responses: 159

PATIENT SURVEY 2014-15

When did you last see a Doctor at the GP Surgery?

In the past 3 months 70%

Between 3 and 6 months ago 11%

More than 6 months ago 6%

Other 5%

No response 8%

How do you normally book your appointment to see a doctor at the surgery?

In Person 16%

By phone 77%

On line 5%

No response 2%

In the past 6 months how easy have you found the following? Tick easy ones

Getting through on the phone 67%

Speaking to a Doctor on the phone 34%

Speaking to a nurse on the phone 20%

Obtaining test results on the phone 42%

Have you ever missed an appointment because -

I recovered 5%

I forgot 11%

I was delayed in traffic 6%

Too difficult to cancel 1%

No response 77%

How helpful do you find the receptionists at the Surgery?

Very 69%

Fairly 26%

Not very 1%

Not at all 1%

No response 3%

Have you ever had a telephone conversation with a member of the clinical team?

Yes 61%

No 33%

Didn't now I could 3%

No response 3%

Was the clinician able to deal with your problem on the phone?

Yes 53%

No 11%

No response 36%

Would you consider making an appointment for a telephone consultation in future?

Yes 60%

No 5%

Maybe 23%

No response 12%

In the past 12 months have you used any other health service? Tick ones you have attended

None 47%

Going to A&E (instead of GP) 18%

Out of hours 9%

NHS Walk-in Centre 12%

Private Doctor 6%

Family Planning Clinic 1%

Are you aware of the emergency weekend Winter Pressure Clinics being run by the CCG form Merritt Medical Centre from November 2014 - March 2015?

Yes I am aware 27%

No I am not aware 64%

No response 9%

Would you be prepared to use this service instead of attending A&E?

Yes I would use this service 79%

No I would prefer to attend A&E 5%

Other 3%

No response 13%

Do you feel the way the surgery provides health information adequate?

Yes the information within the surgery is adequate 64%

No the information in the surgery is inadequate 4%

The surgery provides good information that covers a whole range of health services 22%

Other 1%

No response 9%

Are you aware that the surgery has a Patient Participation Group(PPG)?

Yes 30%

Would like to be a member YES/NO If yes, please give your details to reception or complete the form online? 2%

No 60%

Are You Male or Female?

Male 41%

Female 49%

No response 10%

How old are you?

Under18 2%

18-24 5%

25-34 8%

35-44 15%

45-54 16%

55-64 19%

65-74 15%

75-84 7%

85 and over 1%

No response 12%

Which of these best describes what you are doing at present? If more than one applies to you, please tick the main one ONLY

Full-time paid work (30hrs or more per week) 35%

Part-time paid work (under 30hrs per week) 16%

Full-time education (school, college, university) 2%

Unemployed 3%

Permanently sick or disabled 4%

Fully retired from work 20%

Looking after the home 2%

Doing something else 5%

No response 13%

What is your ethnic group?

White British 71%

Irish 2%

Any other white background 3%

White & Black Caribbean 0%

White & Black African 0%

White & Asian 0%

Any other mixed ackground 0%

Indian 1%

Pakistani 0%

Bangladeshi 1%

Any other Asian background 0%

Black or Black British Caribbean 0%

Black or Black British African 0%

Any other Black background 0%

Chinese 0%

Any other ethnic group 1%

No response 21%

Which of the following best describes how you think of yourself

Heterosexual/straight 77%

Gay/Lesbian 1%

Bisexual 1%

Other 0%

I would prefer not to say 2%

No response 19%

Which if the following best describes your religion?

None 22%

Buddhist 0%

Christian (inc, Church of England, Catholic, Protestant & Other Christian denominations) 52%

Hindi 1%

Jewish 0%

Muslim 1%

Sikh 0%

Other 1%

I would prefer not to say 3%

No response 20%

Chessington Park Surgery

PATIENT SURVEY 2014-15

PATIENT SURVEY 2014-15