Please answer all questions via the tick box options:
Q1. How do you rate the hours that your GP surgery is open for appointments?
Q2. Did you know that the Practice offer extended hour appointments some evenings and some Saturday mornings?
If you would like to book into one of these appointments please contact the surgery for the next available appointment.
Q3. How do you feel Rapid Access Clinic is working?
Q4. In the past 6 months, you have tried to book ahead for an appointment with a doctor? (Booking ahead means trying to book an appointment more than 5 full working days ahead).
Q5. Do you think the appointment booking system is:
Q6. Do you know that you can book an appointment via the website?
Q7. The surgery has a high DNA (Did not attend) rate, between 5 and 6 % of appointments are not attended.
We are interested in any suggestions you may have to help us reduce this number. Please write them below:
Q8. Did you know that the surgery offers an SMS text messaging service?
This service enables us to text test results and appointment reminders to your mobile phone.
Q9. How do you feel about how long you normally have to wait?
Q10. Thinking of the times you have phoned the surgery, how do you rate the following:
a. Ability to contact the surgery on the phone
b. Ability for a doctor/nurse to phone you back when you have a question or need medical advice
c. To be able to obtain test results on the phone
Q11. Do you feel welcomed by reception staff when you attend the surgery?
How do you think this service could be improved?
Q12. Do you feel welcomed by clinical staff when you attend your appointment?
How do you think this service could be improved?
Q13. In general, how satisfied are you with the service you get from the Practice?
Please use the space below to add any more information you would like us to know about the types of services you would like to see available from your GP surgery or any other comments you may have:
Q14. Would you recommend your GP surgery to someone who has just moved into your local area?
Q15. Thinking about access into the building at your surgery, how do you find this?
Q16. How clean is your GP surgery?
Q17. Do you know that the surgery has a website?
Q18. Do you know that you can requst a repeat prescription via the website?
Q19. Did you know that the surgery has a Patient Reference Group (PRG)?
The group meet 6 times a year with the Practice to discuss the running of the Practice and voice the opinions of patients (please see their notice board in the waiting area)
Q20. What would you like the PRG to discuss and what is the best way to let you know the outcome of that discussion?
Finally, we would really appreciate you taking some time to tell us a little about yourself. This is so that we can make sure the feedback we get from our patients represents the views of a cross section of our community.
Q21. Are you:
Q22. How old are you?
Q23. Which ethnic group do you belong to?
We are interested in any other comments you may have. Please use the space below to write your comments:
Thank you very much for completeing the questionnaire.