a) How quickly do you usually get to see a particular that doctor?
b) How do you rate this?
2.Are you aware that you can see any GP?
3 If you cannot get an appointment with the GP of your choice at a convenient time, which of the following options do you prefer?
Others please state
4. Thinking of times when you are willing to see any doctor?
a) How quickly do you usually get seen?
5. If you need to see a GP urgently, can you normally get seeon the same day?
6. If we cannot offer you a same day appointment, or you cannot come at times we can offer, a GP will call back to assess the nature and urgency of your problem.
How do you rate this?
7. Thinking of times you have phoned the practice, how do you rate the following:
a) Ability to get through to the practice on the phone?
b) Ability to speak to a doctor on the phone when you have a question or need medical advice?
c) If you have been a patient with the surgery for over a year. Have you noticed an improvement in the telephone service during this time?
8 Again, thinking of times you have phoned the practice:
a) How long do you think it is reasonable to be on hold before you speak to a receptionist?
b) If you have experience delays getting through, what time of the day was it? please tick all boxes that apply.
Thank you for your time. Results of the survey will be available in the surgery and on our website.