The Village Practice, Thornton

Dear Patient,

We would be grateful if you would complete this survey about our Practice. Your Doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer all of the questions and click Send when you are done.

Appointments

Q1: In the past year, how many times have you seen any doctor in the Practice?

Q2: How important is it to see a particular doctor?

If it is important please give reason?

Q3: If another doctor were available sooner, would you be happy to see him / her?

If NO please give reason

Q4: If you need to be seen URGENTLY can you normally get seen on the same day?

If NO please give example?

Q5: Regarding your clinic appointment(s) - How you ever missed an appointment?

If YES was there a reason for this?

Q6: If you have to wait to be seen after your appointment time, how long on average do you wait?

Is this?

Telephone Answering

Q1: Is the phone frequently engaged?

Q2: If so, how long do you call before you get through?

Q3: When you get through are you dealt with efficiently?

If NO please give examples

Q4: Are you aware you can book a telephone consultation to speak to a nurse or a doctor?

Reception

Q1: Are receptionist helpful and friendly at reception and on the telephone?

Please give example?

Q2: Are receptionists discreet in front of other patients at the reception desk?

If NO please give example?

Q3: Are receptionist knowledgeable about availbility of appointments and services offered within the practice?

Opening Times

Q1: What is the best time of the day for you to see a Doctor or Practice Nurse?

Q2: Are you aware of our Early morning appointments on a Wednesday and Late evening appointments on a Monday and Thursday for workers?

Finally, please add any comments you would like to make about your GP Practice