PATIENT SURVEY 2014/2015
We would like you to think about your recent experiences of our service. How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
Please list your top reason for recommending the practice:
1
Please list your top reason for not recommending the practice:
1
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1. How do you normally book your appointments to see a doctor or nurse at the surgery?
2. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next 2 weekdays that the surgery was open?
3. Is there a particular doctor you prefer to see at the surgery?
4. How easy is it to see the doctor you prefer to see at the practice?
5. How often do you see the doctor you prefer to see at the practice?
6. How many times would you say you visit your GP per year
7. If you ring the surgery looking to see a GP within the next 2 days and your preferred GP is not available would you
8.In the past 6 months, have you tried to book ahead for an appointment with your preferred doctor but was told that there were no appointments for the next 2 weeks?
If YES would you:
9.How satisfied are you with the hours that your GP surgery is open?
10. Would you like your GP surgery to open at additional times?
If YES please specify the additional time you most like the surgery to be open, tick one:
Other(please specify)
11.Last time you saw a doctor at your GP surgery , how good was the doctor at giving you enough time
PLEASE GIVE YOUR FEEDBACK ON THE NURSING TEAM AT THE PRACTICE
12. Are you aware of the services that the practice’s Nursing team provide at the practice?
13. Do you use the services provided by: (tick all as appropriate)
a)The Nurse Practitioner
b) The Nurse
c)The Healthcare Assistant
d)The Phlebotomist
14. Think about the last time you tried to see a nurse fairly quickly. Were you able to see a nurse on the same day or in the next 2 weeks that the surgery was open?
15. Is there a particular nurse you prefer to see at the practice?
16.How easy is it to see the nurse you prefer to see at the practice?
17. How often do you see the nurse you prefer to see at the practice?
18. Last time you saw a nurse at your surgery, how good was the nurse at giving you enough time?
19. How many times would you say you visit your nurse per year?
20. Have you any other comments or suggestions you would like to make to us regarding appointments?
21. Have you attended in the last 6 months a (tick all that apply)
If YES, did you attend because:
Another Reason (please specify)
22. If you answered YES to Q 21) did you then visit your GP practice for the same problem within a 48 hour period.
If YES, did you attend because
23. Are you aware that this NHS surgery/practice has chosen to join 20 other NHS practices to form a network called HarnessCare for the benefit of its patients?
24. If you answered yes to Q 23) what do you think are the advantages for you as a patient of your practice being part of the HarnessCare network with local NHS GP practices?
Please tick all that apply.
Other, please specify below
Please tell us a little about yourself:
First Language
Age Group:
Your email address (if you are happy for us to email you periodically):
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This section below is optional – you do not have to fill in your name to this questionnaire if you would prefer not to.
Patient Name
Are you part of our Patient Group (PG)
If No – would you like to be involved in our PPG discussions?
Address & Contact Number
Thank you for taking the time to complete this questionnaire. We will be reviewing all the feedback and using this in our discussions as to how best to improve on our appointments.