Patient Survey 2014/15
Appointments and Appointment System
How do you normally book your appointment to see a doctor?
Do you book your appointments:
How happy are you with the availability of appointments?
Comments:
Care received from Doctors and Nurses
How happy are you with the care you receive from our Doctors and Nurses?
Reception Team and other Staff
How helpful do you find our receptionists and other members of the practice team?
Opening Times
Are you aware that we offer ‘book ahead’ appointments after 6:30 p.m., three nights a week? (Monday, Tuesday and Thursday)
If yes, have you ever used one?
Are you happy with the existing appointment times provided by the surgery? (08:30-19:30 Mon, Tue & Thurs. 08:30-18:30 Wed & Fri)
If you answered NO to the previous question please select from the following
I would like to attend before 8am
And/Or after 6:30pm
And/Or I would like to attend:
Facilities of the Practice (e.g. Cleanliness, waiting area, blood pressure and weighing machines, privacy and toilets)
How happy are you with the facilities of the practice?
Comments:(what do you feel needs to be improved?)
Telephone System
When you contact us by telephone, how happy are you with the present system?
Repeat prescriptions
How do you order your repeat prescriptions?
How satisfied are you with the repeat prescription service?
Catchment Area
Do you have any concerns regarding our catchment area? (details are on our web site)
Patient Information
Do you read the information that we provide for patients:
On the screen in the waiting room?
How useful is it?
On our website?
In our patient newsletter?
On Facebook and/or Twitter?
How aware are you about clinics and other services that the practice has to offer?
Are there any services you would like us to offer?
PLEASE RATE HOW HAPPY YOU ARE WITH THE PRACTICE OVERALL.
(0= not at all 10= extremely happy)
Questions about you
When did you last see a doctor at the surgery?
Which of the following best describes what you are doing at present?
Age range
Gender
In general, how long does your journey take from home to work (door to door)?
Which of the following best describes your ethnic group?
Thank you for agreeing to take part in this survey. It is important for us to know your views on the service we provide.
Results of this survey will be published in March 2015.