Confidentiality
Confidentiality in the surgery is of great importance and we are aware that the open-plan reception area has the potential to lead to problems. We are considering alterations to the front of reception to make it more private and confidential. We would like your opinion about the changes we might make.
Q1 Have you ever encountered any problems with the current reception area?
Comments
Q2 Have you ever had any problems having a private conversation at reception when attending the surgery in person?
Comments
Q3 Have you ever had any problems having a private conversation when ringing the surgery?
Comments
Telephone Appointments
Q4. As a practice we try to be available to speak to patients on the phone when needed. Would you find it useful to be able to pre-book a telephone appointment with the doctor or nurse?
Comments
Q5 Do you find it easy to speak to a doctor or a nurse when you need to at the moment?
Comments
Text Messaging
Q6. We are considering setting up a system to text patients to remind them that they have an upcoming appointment. Would you use this service?
Emailing the GPs
Q7 We are considering setting up a system where patients can email GPs for non-urgent matters. Do you think you would use this?
On-line Appointments
It is now possible to book some appointments on-line and we are considering expanding this service.
Q8 Do you currently book appointments on-line?
Q9 Are there currently enough on-line slots or would you like to see the system expand to include more appointment slots?
Additional information
The additional information below will help to make sure we gain the views of a representative sample of the patients registered at the practice.
Are you:
Age Group
Please indicate which ethnic background you most closely identify with