Patient Survey 2014/15

Number of Responses: 121

Privacy at Reception

Are you aware that you can ask to speak to a receptionist in private should you wish too?

Yes 37%

No 62%

Have you ever asked to speak to a receptionist in private?

Yes 1%

No 98%

Do you feel you have enough privacy when you are speaking with the receptionist at the reception desk?

Yes 66%

No 30%

No response 4%

Have you any suggestions for any other measures we could put into place to help respect patients privacy at the reception desk?

Prescriptions

How do you order your repeat prescriptions? (Tick all that apply)

Hand in at surgery 16%

By telephone 24%

Email 18%

Vision Online 14%

Online at website 32%

Direct from pharmacy 16%

How do you rate the service you receive?

Excellent 42%

Very good 29%

Good 14%

Fair 5%

Poor 4%

No response 6%

If you do have any difficulties with the service you use, please tell us where these difficulties are: (Tick all that apply)

Getting through on the telephone 16%

Delay between ordering and prescription being ready 16%

Prescription going to wrong pharmacy 7%

Wrong items on prescription 5%

Insufficient quantities on prescription 6%

Any other difficulties - please comment

Have you noticed any changes since we have been using the Electronic Prescribing Service?

Yes 19%

No 66%

No response 15%

If so please tell us what:

Telephone System

How do your rate your experiences when telephoning the surgery?

Excellent 30%

Very good 33%

Good 18%

Fair 10%

Poor 4%

No response 5%

If you have experienced difficulties when telephoning the surgery

please tell us where these difficulties are: (Tick all that apply)

Delay in call being answered at certain times of the day i.e. early morning 40%

Delay in call being answered at any time of day 27%

Line engaged 19%

Any other difficulties - please comment

Do you have any suggestions on how we could improve our telephone system?

Truro Health Park

Please rate your experience of parking at Truro Health Park?

Excellent 14%

Very good 24%

Good 21%

Fair 19%

Poor 10%

No response 12%

How about gaining access to where you are going?

Excellent 30%

Very good 35%

Good 19%

Fair 7%

Poor 2%

No response 7%

and your experiences of getting here?

Excellent 28%

Very good 33%

Good 23%

Fair 6%

Poor 3%

No response 7%

Tell us what you think of Truro Health Park and any suggestion you

have on improving your experience when visiting

It will help us to understand your answers if you could tell us a little about yourself

Q42 Are you ?

Male 23%

Female 75%

No response 2%

Q43 How old are you?

Under 16 0%

16 to 44 19%

45 to 64 40%

65 to 74 24%

75 or over 14%

No response 3%

Q44 Do you have a long-standing health condition?

Yes 61%

No 34%

Don’t know / can’t say 2%

No response 3%

Q45 What is your ethnic group?

White 93%

Black or Black British 0%

Asian or Asian British 0%

Mixed 0%

Chinese 0%

Other ethnic group 2%

No response 5%

Q46 Which of the following best describes you?

Employed (full or part time, including self-employed) 40%

Unemployed / looking for work 0%

At school or in full time education 1%

Unable to work due to long term sickness 4%

Looking after your home/family 5%

Retired from paid work 42%

Other 0%

No response 8%

Finally, please add any other comments you would like to make about your GP practice:

The Three Spires Medical Practice

Patient Survey 2014/15

It will help us to understand your answers if you could tell us a little about yourself