121

Privacy at Reception

Are you aware that you can ask to speak to a receptionist in private should you wish too?

  37%
  62%

Have you ever asked to speak to a receptionist in private?

  1%
  98%

Do you feel you have enough privacy when you are speaking with the receptionist at the reception desk?

  66%
  30%
  4%

Have you any suggestions for any other measures we could put into place to help respect patients privacy at the reception desk?

Prescriptions

How do you order your repeat prescriptions? (Tick all that apply)

  16%
  24%
  18%
  14%
  32%
  16%

How do you rate the service you receive?

  42%
  29%
  14%
  5%
  4%
  6%

If you do have any difficulties with the service you use, please tell us where these difficulties are: (Tick all that apply)

  16%
  16%
  7%
  5%
  6%

Any other difficulties - please comment

Have you noticed any changes since we have been using the Electronic Prescribing Service?

  19%
  66%
  15%

If so please tell us what:

Telephone System

How do your rate your experiences when telephoning the surgery?

  30%
  33%
  18%
  10%
  4%
  5%

If you have experienced difficulties when telephoning the surgery

please tell us where these difficulties are: (Tick all that apply)

  40%
  27%
  19%

Any other difficulties - please comment

Do you have any suggestions on how we could improve our telephone system?

Truro Health Park

Please rate your experience of parking at Truro Health Park?

  14%
  24%
  21%
  19%
  10%
  12%

How about gaining access to where you are going?

  30%
  35%
  19%
  7%
  2%
  7%

and your experiences of getting here?

  28%
  33%
  23%
  6%
  3%
  7%

Tell us what you think of Truro Health Park and any suggestion you

have on improving your experience when visiting

It will help us to understand your answers if you could tell us a little about yourself

Q42 Are you ?

  23%
  75%
  2%

Q43 How old are you?

  0%
  19%
  40%
  24%
  14%
  3%

Q44 Do you have a long-standing health condition?

  61%
  34%
  2%
  3%

Q45 What is your ethnic group?

  93%
  0%
  0%
  0%
  0%
  2%
  5%

Q46 Which of the following best describes you?

  40%
  0%
  1%
  4%
  5%
  42%
  0%
  8%

Finally, please add any other comments you would like to make about your GP practice: