We would be grateful if you would complete this survey about your doctor and general practice. We want to provide the highest standard of care and your feedback from this survey will enable the practice to identify areas that may need improvement. Your opinions are therefore very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and staff will NOT be able to identify your individual responses. Thank you.
Accessing your GP services:
Q1 In the past 12 months, how many times have you seen a doctor from the practice?
Q2 How easy is it to get through to someone at your GP practice on the phone?
Q3 How helpful do you find the receptionists at your GP practice?
Q4 How do you normally book your appointments to see a GP or nurse at the practice? (please X all boxes that apply)
Q5 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)
Thinking of times when you want to see a particular doctor:
Q6 How quickly do you usually get seen?
Q7 How do you rate how quickly you were seen?
Thinking of times when you are willing to see any doctor:
Q8 How quickly do you usually get seen?
Q9 How do you rate how quickly you were seen?
Thinking of your most recent consultation with a doctor or nurse
Q10 How long did you wait for your consultation to start?
Q11 How do you rate how long you waited?
Q12 Is your GP practice currently open at times that are convenient to you?
Q13 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)
Last time you saw or spoke to a GP from your practice, how good was that GP at
Q14 Giving you enough time?
Q15 Listening to you?
Q16 Explaining tests and treatments?
Q17 Involving you in decisions about your care?
Q18 Treating you with care and concern?
Q19 Did you have confidence and trust in the GP you saw or spoke to?
Q20 Please enter the name of the GP you recently saw and add any additional comments:
Last time you saw or spoke to a nurse from your practice, how good was that nurse at:
Q21 Giving you enough time?
Q22 Listening to you?
Q23 Explaining tests and treatments?
Q24 Involving you in decisions about your care?
Q25 Treating you with care and concern?
Q26 Did you have confidence and trust in the nurse you saw or spoke to?
Q27 Please enter the name of the nurse you recently saw and add any additional comments:
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q28 Understand your health problems?
Q29 Cope with your health problems
Q30 Keep yourself healthy
Q31 Overall, how would you describe your experience of your GP surgery?
Q32 Would you recommend your GP surgery to someone who has just moved to your local area?
The following questions will help us to see how experiences vary between different groups of the community. We will keep your answers completely confidential.
Q33 Are you ?
Q34 How old are you?
Q35 What is your ethnic group?
Q36 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice:
Thank you for your time.