CMK Medical Centre - Patient survey
Customer Service
1) How do you rate the way you are greeted by receptionists at the surgery?
2) When you have phoned the surgery, how do you rate the ability to get through on the phone?
3) How do you rate the ability to book a telephone call with a doctor when you have a question or need medical advice?
Appointments
4) How do you rate the ease of booking an appointment?
5a) How do you rate the variety of appointment times available for booking?
5b) If it were possible to increase appointment availablity please tick which (if any) periods you would prefer
6) Have you ever missed an appointment because (please tick any that apply)
Please note that you can text 07513 288933 giving your name and appointment time to cancel
Patient Care
7a) Thinking about the Doctor(s) you have seen, how do you rate the following: The quality of care they provide?
7b) How well they explain your health problems or any treatment that you need?
8a) Thinking about the Nurse/Health Care Assistant(s) you have seen, how do you rate the following: The quality of care they provide?
8b) How well they explain your health problems and any treatment that you need?
Prescription service
If you do not use the repeat prescription service please go to question 11.
9) How do you rate the ease of ordering a repeat prescription? (including via our website)
10) Do you receive your prescription within the agreed timescales of 48 hours
Patient Participation Group
Patients are encouraged to contribute to maintaining and improving the GP Practice, and provide ideas for changes etc. The Patient Participation Group is made up of patients who want to be involved, together with the doctors, nurses and receptionists, and Practice Management.
11) Are you interested in joining our Patient Participation Group (PPG) which meet approximatly every 6 weeks in the evening?
If yes or you're not sure- please speak to our Office Manager or a Receptionist for further details
If no - is that because (please tick any that apply)
We need to try to have a good cross-section of survey responses for the 17000 patients we have, so please tell us...
Are you
Which age group do you fit it to?
What is your ethnic group?
White
Mixed
Asian or Asia British
Black or Black British
Chinese or other ethnic group
We are interested in any other comment you may have. Please enter them below.