252

PATIENT PARTICIPATION SURVEY 2014/2015

About our GP Surgery:

Q1- How clean is your GP Surgery?

  5%
  10%
  11%
  44%
  26%
  4%

Q2- How helpful do you find the Receptionists at your GP Surgery?

  5%
  18%
  9%
  39%
  27%
  2%

Q3- When you arrived for your appointment did you use the automated check-in facility

  48%
  45%
  5%
  2%

Accessing your GP Surgery:

Q4- When you last contacted the surgery by telephone how easy was it to get through to the receptionists?

  21%
  39%
  36%
  1%
  3%

Q5- Roughly how long did you wait until your call was aswered?

  15%
  38%
  38%
  6%
  3%

Q6- If you need to see a GP urgently, can you normally get seen on the same day?

  51%
  33%
  13%
  3%

Q7- How easy is it to book in advance at the surgery?

  28%
  34%
  29%
  5%
  4%

Online Service:

Q8- Did you know that the surgery has a website www.westgatesurgery.co.uk

  75%
  23%
  2%

Q9- If you are already aware of the surgery wesbite have you registered to use the online system?

  60%
  3%
  15%
  20%
  2%

Q10- Which method do you prefer to use to contact the surgery?

  51%
  12%
  26%
  7%
  4%

Q11- Do you think you would benefit from recieving text messages to your mobile to remind you of future appointment dates and times at the surgery?

  74%
  10%
  13%
  3%

About your last visit to a GP:

Q12- How good was the GP at Being Polite and Considerate?

  73%
  19%
  2%
  0%
  0%
  1%
  5%

Q13 - How good was the GP at Listening To You?

  73%
  19%
  3%
  0%
  0%
  1%
  4%

Q14- How good was the GP at Explaining Your Contition and Treatment?

  73%
  19%
  2%
  0%
  0%
  1%
  5%

Q15- How good was the GP at Involving You In Decisions About Your Care?

  73%
  20%
  1%
  0%
  0%
  1%
  5%

Q16- How good was the GP at Providing Or Arranging Treatment For You?

  72%
  20%
  2%
  0%
  0%
  2%
  4%

Q17- Would You Be Completely Happy To See The GP Again?

  94%
  1%
  5%

About your last visit to see a Nurse Practitioner or Practice Nurse or Health Assistant:

Q18- How good was the NP//PN/HA at Being Polite and Considerate?

  77%
  17%
  1%
  0%
  0%
  1%
  4%

Q19- How good was the NP//PN/HA at Listening To You?

  77%
  18%
  0%
  1%
  0%
  1%
  3%

Q20- How good was the NP//PN/HA at Explaining Your Contition and Treatment?

  76%
  16%
  1%
  0%
  0%
  1%
  6%

Q21- How good was the NP/PN/HA you saw last at Involving You In Decisions About Your Care?

  77%
  17%
  1%
  0%
  0%
  1%
  4%

Q22. How good was the NP/PN/HA you saw last at Providing Or Arranging Treatment For You?

  77%
  17%
  1%
  0%
  0%
  1%
  4%

Q23. Would you be completely happy to see the nurse again?

  89%
  6%
  5%

Prescripitons Service:

Q24- Are you aware the Surgery does Electronic Prescibing?

  72%
  16%
  5%
  7%

Q25- Are you aware you can get your local chemist to request your prescriptions ?

  75%
  15%
  2%
  4%
  4%

Overall Satisfaction:

Q26- In General how satisfied are you with the care you receive at your GP Surgery?

  65%
  30%
  0%
  1%
  1%
  3%

Q27- Would you recommend your GP Surgery to family or friends moving to the local area?

  63%
  27%
  5%
  1%
  4%

Q28- Our staff and GP's are always trying to improve the service they offer to you. We would be interested in any comments you have that will help achieve this.

It will help us to understand your answers if you could tell us a little bit about yourself:

Q29- Are you?

  36%
  62%
  2%

Q30- How old are you?

  15%
  45%
  19%
  17%
  1%
  3%

Q31- What is your ethnic group?

  67%
  12%
  8%
  5%
  1%
  1%
  6%

Q32- Which of the following best describes you?

  58%
  10%
  3%
  7%
  16%
  2%
  4%

Thank you for completing the Survey on behalf of Westgate Surgery