Patient Survey 2014 / 2015
How do you normally book your appointments to see a Doctor at NPMC?
How do you normally book your appointments to see a Nurse at NPMC?
Which of the following methods would you prefer to use to book an appointment at NPMC?
How easy is it to get through to someone on the phone?
We know that during busy periods it can be difficult to get through on the phone. Which of the following two options would you prefer?
If you use the online system to book apppointments how do you find it?
Are you aware that we offer the following types of appointments48 hour pre bookable, 5 week pre bookable, telephone on the day urgent matters only and pre bookable telephone consultations?
The last time you went to reception, were you greeted with a smile and in a welcoming way?
If you came in for an appointment, did you use the self check-in machine?
Where you directed to the correct waiting room?
Think about the last time you tried to see a Doctor at short notice, were you able to either see or speak to a Doctor on the same day or see within the next two workdays that the Medical Centre was open?
If you weren't able to be seen during the next two workdays that the medical centre was open, why was that? tick all that apply
If there is a Doctor you prefer to see how often do you see this Doctor?
Would you like to be able to contact a Doctor by e-mail, to ask about some routine matters?
Remembering your last visit to see a Doctor, did the Doctor explain the reasons for their action in a way that you found easy to understand?
Finally what age group are you in?